Primary account holder

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I'm a Participant Level 1 coolkevinvancou
I'm a Participant Level 1

Primary account holder

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

 

 

Accepted Solution

Re: Primary account holder

Hey @rkdalstn43!

 

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder.


Please contact us so we can resolve this Smiley

 

Alternatively, if you have a different e-mail, you can visit Fido.ca and register again for Fido.ca using a different one. Make sure to choose that you're the account holder!

 

 

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Message 1 of 35
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Former Moderator FidoMegan
Former Moderator

Re: Primary account holder

Hey @coolkevinvancou

 

Welcome to the Community Smiley 

 

Are you registered with your email or mobile number as your user name? 



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Message 2 of 35
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Former Moderator FidoChristina
Former Moderator

Re: Primary account holder

Hey @coolkevinvancou

 

Were you able to figure things out?

 

Keep us posted!



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Message 3 of 35
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I'm a Participant Level 1 yutinglee
I'm a Participant Level 1

Re: Primary account holder

Hi , I got the same problem , but I'm always the holder of my account , how can I view? my bill 

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Message 4 of 35
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Former Moderator FidoMegan
Former Moderator

Re: Primary account holder

Hi @yutinglee

 

Welcome to the Community!

 

Are you logging in with your email or mobile number?



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Message 5 of 35
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Moderator
Moderator

Re: Primary account holder

Hey @yutinglee,

 

Were you able to view your bills? Let us know Smiley



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Message 6 of 35
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I'm a Participant Level 1 Matilda
I'm a Participant Level 1

Re: Primary account holder

I got same problem too. Don't know how to do it.

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Message 7 of 35
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Former Moderator FidoMegan
Former Moderator

Re: Primary account holder

Hi @Matilda

 

Welcome to the Community! 

 

Can you please tell us if you're using your email or mobile number to log in? 



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Message 8 of 35
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I'm a Participant Level 1 Rahmansistani
I'm a Participant Level 1

Re: Primary account holder

I have the same problem(I can't see my bill detail). I registerd a month ago but mybe didn't describe myself as account holder.

Now I log in with my own E-mail and phone number but I can not see. The message is this

"For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."

 

Please help me!

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Message 9 of 35
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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Primary account holder

Hey @Rahmansistani ,

 

Welcome to the Community!

 

Do you log in with your email or phone number? You had mentioned both so I just wanted to make sure! 



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Message 10 of 35
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Moderator
Moderator

Re: Primary account holder

Hi again @Rahmansistani!

 

Let us know if this was resolved Smiley

 

 



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Message 11 of 35
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I'm a Participant Level 1 golestani
I'm a Participant Level 1

Re: Primary account holder

I have the same problem. I log in  with my number.

 

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Message 12 of 35
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Moderator
Moderator

Re: Primary account holder

Hey @golestani!


If you're the account holder, you'll have to register for an account with your e-mail by visiting Fido.ca and clicking on "Register now". Once registered, you need to connect it as the account holder Smiley

 

Let us know if it works!

 

 



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Message 13 of 35
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I'm a Participant Level 1 rkdalstn43
I'm a Participant Level 1

Re: Primary account holder

I had same problem.

when i log in with my e-mail address, i also cannot view my bill details.

they keep to say that "For privacy resons, billing details are only available to the primary account holder. If you would like to view billing details please contact this account's primary account holder"

how can i do it?

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Message 14 of 35
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Fido Employee cj_court
Fido Employee

Re: Primary account holder

If you had previously logged into the app/Fido.ca with your phone number you may have to call Fido, have the phone number and email disassociated from the account and then register with the email again. The email you make your Fido.ca account with has to be the same email we have on your account, as does the name, address and date of birth. Once all of this is confirmed when you register with the email be sure you select "account holder" and not "subscriber".

 

Hope this helps 



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Message 15 of 35
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