Hey @allensheppy,
We're sorry to hear you feel that way, we wouldn't want to see you go.
We do our best to keep everything as is, we sometimes need to adjust pricing as part of the normal course of business operations. This change will help us make necessary network enhancements to meet increasing consumer demand and deliver world-class connectivity.
Please contact us here and we'd be happy to look into your options.
Hi there @FidoUser0912 , sorry to hear that your invoice increased. Not a welcome surprise, did you perhaps have a 24 month plan that was discounted? If so, the pricing would increase after the initial time frame of the 24 months. The only people that can assist you with your account are Fido customer service representatives who can be contacted by one of the methods mentioned Here. As we are a community forum, you would need to speak with a Fido employee. I hope you get this resolved.
Hey @peggyfancy 
To clarify, there is no contract or agreement for our Home Internet service. This means you can change the package or cancel it anytime without extra fees.
We definitely try to avoid price increases as much as possible, but as we support more customers and more devices online than ever before, we’re continually making investments to help ensure you have access to quality services.
If you'd like to go over your options, don't hesitate to reach out to customer service.
Hey there @Ellen28
We an confirm that your price plan's cost is locked when you sign a 2 year agreement. It's important to note that your agreement is generally linked to a phone purchase and the financement of this device is what is considered a 2 year term/contract/agreement.
If you were on a month to month basis, your plan may be subject to a price revision. We do try to limit these changes as much as possible, though from time to time we review and adjust our plans to reflect ongoing investments in our network and our service.
In other words, if you have an old plan that is no longer offered, you can keep it for as long as you want. The price of this plan will be guaranteed until your agreement is finished, then if there's a price revision to your plan, you'll receive a communication for the upcoming change
Hope this clarifies, and we'd be happy to review your options for a new plan as well. You can reach out to us using these methods to better assist you.
this is poor customer service, i understand raising fees for new clients signing up on new plans, or individuals changing to new plans, then they pay the new cost, however, for existing costumers who are grandfathered in to a plan, even if that plan is no longer available, should not be charged additional fees. This is poor costumer service and shows fido doesn't care about their costumers, it is a monopoly and all about money. Very disappointed in Fido for this decision they are making. If someone signs a plan with you for $50 then the plan remains $50, I am flabbergasted to think Fido thinks this is good service. It is more of a good way to loose long standing clients to other providers, I came to Fido because they seemed better in costumer service and cared about their clients, reading this, is very disheartening. Shame of Fido 
Hello @Is80,
Welcome to the community!
We definitely understand your point of view regarding our plans and pricing. It's possible certain plans are subject to price revisions in order to stay in line with the current market. We always advise of any change taking place on your plan, directly on your bill.
Loyal customer? People use this term as if it means something, what you are describing is entitlement! With any company at the end of the day, to put it bluntly, all their customers are $ figures what's the point of a company that doesn't turn a profit? The amount of profit that a company makes is dependent on the service they provide and its importance to those $ figures.
