cancel
Showing results for 
Search instead for 
Did you mean: 

Plan Price Increase

Ellen28
I'm a Participant Level 1
I'm a Participant Level 1

My friend and I joined Fido on December 28, 2021. At that time, promotion was offered to us at $40 per month. Since I am worried about the price increase after joining plan, we have repeatedly confirmed whether the price of the $40 plan will change before signing the agreement. And the sales also told us that this plan would not change for two years, and it is also stated in the agreement. But half year later we received the bill showing that the price of plan had increased. We called the customer service to ask the reason, and they said that fido could change the price at any time because what we signed was not a contract but an agreement, and the two-year price in the agreement only meant that promotion and discount $10 would not change, not that the plan price would not change. This is very confusing. At the time of signing, it was not stated that this was a contract or an agreement and price can change prices at any time. At that time, we repeatedly asked whether plan would change the price, but they got the reply that it would not change in two years, instead of the $10 in promotion and discount that the customer service said would not change. This is misleading to the consumers.

6 REPLIES 6

Hingo
I'm a Participant Level 2
I'm a Participant Level 2

same reply that i am getting to justify Fido's irrational increase in the billing amount..

FidoSaad
Moderator
Moderator

Hey there @Ellen28

 

We an confirm that your price plan's cost is locked when you sign a 2 year agreement. It's important to note that your agreement is generally linked to a phone purchase and the financement of this device is what is considered a 2 year term/contract/agreement.

 

If you were on a month to month basis, your plan may be subject to a price revision. We do try to limit these changes as much as possible, though from time to time we review and adjust our plans to reflect ongoing investments in our network and our service.

 

In other words, if you have an old plan that is no longer offered, you can keep it for as long as you want. The price of this plan will be guaranteed until your agreement is finished, then if there's a price revision to your plan, you'll receive a communication for the upcoming change

 

Hope this clarifies, and we'd be happy to review your options for a new plan as well. You can reach out to us using these methods to better assist you.



karenc
I'm a Participant Level 1
I'm a Participant Level 1

Hi FidoSaad,

I signed a 2-year agreement from Jan 2022 to Jan 2024 for a monthly plan fee (before discounts) of $50.  Why did my plan price increase from $50 to $52.50?  Please advise.  Thanks.

Hey @karenc! Philippe here. Welcome to the community. Smiley

 

We'd need to check-out your account for that. You can contact us here for that or request a PM from the community for assistance.



Hingo
I'm a Participant Level 2
I'm a Participant Level 2

Hi Philippe,

 

I have the same issue and the customer care agent says you had a message in your last bill and the extra cost is what you pay. I dont understand this.. 

 

Alternatively, i am being offered to look at new plans.. This is simply ridiculous..

 

please help..

shishir2
I'm a Participant Level 3
I'm a Participant Level 3

I have the same issue. The price increase is sneaky.  The reason i signed up for fido was because of the offer.  Now midway prices have been raised.