Not receiving short code text...

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I'm a Contributor Level 1 Othersky
I'm a Contributor Level 1

Not receiving short code text...

Hi,

 

Today I swichted my cell provider from Bell to Fido.

At the local Fido store, after inserting Fido Sim card, it recognized Fido network right away and all setting seems fine and works ok (even though I'm not always getting LTE (H+))...

After few mins later I noticed that I'm not getting short code text messages  (i.e. Bank alerts or whatsapp verification code) anymore as well as MMS message from other provider except Fido/Rogers. After few hours, I did a factory reboot and I tested again but still same problem. It seems like there are few ppl having same issue.

Can someone help me to solve this issue?

 

My phone is unlocked Xiaomi Note 5 Pro and there was no problem at all with Bell.

 

Thank you in advance

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Re: Not receiving short code text...

Hello Othersky,

 

  Welcome to the community!

 

  Where did you purchase that phone? Is this phone the one you have? If it is, according to the specifications listed on that page, these are the band/frequency specifications for that phone:

 

  • 4G FDD-LTE1/3/5
          TDD-LTE 40/41 (120MHz)
  • 3G WCDMA 1/2/5/8
  • 2G GSM 2/3/5/8

 

  The phone has all of the compatible band/frequencies for 2G and '3G' (note Fido/Rogers GSM network is to be decommissioned by December 31st, 2020). Unfortunately, that phone does not have any compatible bands/frequencies for LTE. You can verify the compatible bands/frequencies here. Coverage depends on corresponding bands/frequencies on your surrounding cellular towers. You can get an idea of your surrounding cellular towers here

 

  Could you please clarify what you meant by there was no problem at all with Bell. Were you able to access their LTE network with that phone? It doesn't have any of their main LTE bands/frequencies either. If you were able to access their LTE network, it would have been using band 5. That's interesting as it's generally used for extra bandwidth within cities and rural coverage and not one of their main LTE bands (see here). 

 

  On the other hand, if you were only getting HPSA+ (H+) with Bell using that phone and only getting HPSA (H) with Fido/Rogers, the discrepancy could be your location relative to their cellular towers. It's possible your location is farther from Fido/Rogers' towers than you were with Bell towers.

 

  Not being able to connect to the LTE network shouldn't affect your ability to receive SMS from short codes, though. With regards to receiving MMS, do you recollect with which protocol your phone was connected, H or H+ (or Edge, E)? If you were connected to H or E, it's possible your signal was not strong enough to receive MMS.

 

  If you have a different phone (or version) could you please provide its specifications or a link to which phone you actually have?

 

Hope this helps :Smiley:

 

Cheers


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I'm a Contributor Level 1 Othersky
I'm a Contributor Level 1

Re: Not receiving short code text...

Hi Cawtau

 

Thanks for your reply.

Actually there are many different version of Redmi Note 5 series..

Mine is HongKong version (its official name is Redmi Note 5 and it looks like Note 5 Pro Indian Version but little bit different) and based on its information it says

 

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

 

 

First of all, what I meant by 'there was no problem with Bell' is I could connect to 4G network, get SMS from Short Codes (Bank Alerts and verification code) and MMS from other providers than Bell.

 

  • Band/Frequency Issue: With Bell, I always get 4G.(my phone says 4G but not LTE) After switching to Fido, I usually get H+ and sometimes H but never 4G/LTE. I think it is my fault to switch to Fido without checking (or assuming that Fido should have similar frequency as Bell). As you said, as 3G (H+) network is to be docommissioned by Dec 2020 which I didn't know at all..I feel like I made a mistake. I should check more and didn't fully trust what the salesman said. I think there is nothing I can do about this right?
  • SMS from Short Codes: As you said, this should be afftected by band issue. Not sure why I'm not getting messages from Short Codes. One thing that I can was from Fido when I install my Fido App. but nothing from normal Banks...i.e. BMO or PC financial...etc. Is there any solution. I will call customer service tomorrow but do you have any idea to slove as this is the most important for me?
  • MMS from other provider: I tested with one friend today. I will test few more tormorrow.

 

Thanks in advance

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Re: Not receiving short code text...

Hello again,

 

  Thank you for the additional information.

 


@Othersky wrote:
...

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40

...

  According to those specifications, that phone also has all of the bands/frequencies for 2G and '3G'. With regards to LTE, that phone has two compatible bands/frequencies. Fido/Rogers and Bell do use the same main bands/frequencies. However, Bell has been able to re-farm their already decommissioned CDMA bands/frequencies for additional LTE bandwidth. Rogers will have to wait until after the 2020 decommission date to re-farm their GSM bands/frequencies.

 

 


@Othersky wrote:...As you said, as 3G (H+) network is to be docommissioned by Dec 2020 which I didn't know at all.....

  I should clarify. It is the GSM (2G) network which is to be decommissioned, not the UMTS or WCDMA ('3G') network. Following the GSM decommission, you should still be able to access HSPA and HSPA+.

 

  Since the phone does have two compatible LTE bands/frequencies, it should be able to access that network. Have you verified that the phone is using the proper APN? Since it is LTE-capable, it should be using ltemobile.apn. You can verify the correct settings here.

 

  I assume you have already verified that the phone's Network mode is set to 2G/3G/4G.

 

  You might also consider enabling roaming data. Some phones from abroad think they are roaming even though they are using a local SIM. However, I understand your phone was able to access 4G on Bell so enabling roaming data might not help, but it's worth trying out.

 

  It is still possible that your location relative to the cellular towers could be a factor. Are you unable to access LTE everywhere? While the phone does have two compatible bands/frequencies, it does lack band(s) 12 and/or 17 (700MHz). The lower frequency would be better able to travel farther and penetrate deeper into buildings than the other LTE frequencies (see graphic here). Your location could be just out of reach of the other LTE bands from the Fido/Rogers towers.

 

  Unfortunately, I do not know why you are not able to receive SMS from short codes. Hopefully customer service will be able to provide a solution in that regard.

 

Hope this helps :Smiley:

 

Cheers

 


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Re: Not receiving short code text...

Hey @Othersky,

 

Welcome to the Community Smiley

 

Only short codes that are approved by The Canadian Wireless Telecommunications Association (CWTA) can be received on your phone.

 

You can find the current list here.

 

If the short code is part of it and you're still not able to receive it, let us know and we'll send you a PM Smiley



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I'm a Contributor Level 1 Othersky
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Re: Not receiving short code text...

 Hi FidoClaudia,

 

Thanks for your reply

Yes, all of them are in the list (i.e. BMO Alert, Whatsapp verification etc).

BTW, what is a PM?

 

I just noticed that one short code for verification code of an app (similar to Whatsapp) is not in the list.

But I had no problem to get their text when I was with Bell...(I'm trying to find their short code number. I will let you know if I find)

 

Thanks again

 

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Re: Not receiving short code text...

Hello again,

 


@Othersky wrote: ...BTW, what is a PM?... 

  A PM is a Private Message. Certain issues can only be looked into (and hopefully resolved) with access to your account details. This forum is public, discussions regarding accounts are done via PM since gaining access to your account requires verification of some personal details. You can access your private messages by clicking on your username --> clicking on envelope icon.

 

  You can also send PMs to others by hovering the pointer on the intended recipient's username and clicking Send Message.

 

Hope this helps :Smiley:

 

Cheers


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I'm a Contributor Level 1 Othersky
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Re: Not receiving short code text...

Thanks Cawtau

 

 

  • After re-set APN, now I'm getting 4G (but not always tho...which is acceptable :)). Thanks again.
  • Short Code message: I talked customer service and they did reboot but still not receiving...
  • MMS from other provider: Not getting MMS from other providers even Rogers. I can receive only from Fido

 

@FidoClaudia Please let me know as soon as you can. Thanks in advance

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Re: Not receiving short code text...

Thanks for the update @Othersky

 

Sending a PM your way!



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I'm a Participant Level 2 Badawy0118
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Re: Not receiving short code text...

Same issue here , not receiving confirmation messages from Uber 

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