Today I swichted my cell provider from Bell to Fido.
At the local Fido store, after inserting Fido Sim card, it recognized Fido network right away and all setting seems fine and works ok (even though I'm not always getting LTE (H+))...
After few mins later I noticed that I'm not getting short code text messages (i.e. Bank alerts or whatsapp verification code) anymore as well as MMS message from other provider except Fido/Rogers. After few hours, I did a factory reboot and I tested again but still same problem. It seems like there are few ppl having same issue.
Can someone help me to solve this issue?
My phone is unlocked Xiaomi Note 5 Pro and there was no problem at all with Bell.
Thank you in advance
You've described a problem I've had for TWO YEARS now, even after buying a new phone from Fido directly. Fido/Rogers have been zero help in resolving (sorry to Fido/Rogers people reading this but it's true; forum posts, calls, in-person visits - it always ends up with a shrug).
Can you please tell me you've found a solution after all this time???
Thanks for replying. You can see my detailed post here: https://forums.fido.ca/t5/General-Support/Not-Receiving-Shortcodes-and-some-other-texts/m-p/166618
It's all short codes (I'm going to harzard a guess that TD Canada Trust and the Canada Revenue Agency are approved to distribute texts on Canadian networks), plus some texts from other carriers.
This firmly has to be a Rogers/Fido issue. Over two years and two phones, including a flagship phone bought from Fido and multiple sim cards and no fix. It's to the point that it affects my day-to-day life. Not just because there's features of the phone that cost several thousand dollars that I cannot access or use, but also because I cannot access or delete accounts from companies, confirm appointments, etc. It's unreal that this is still an issue for me.
Thanks for directing me to the additional information @cormant.
This definitely shouldn't be happening and we need to check out your account in order to fix it. On your end, we'll need you to gather specific examples (exact day, time) of messages you aren't receiving.
We're sending you a private message, we'll continue there in order to get to the bottom of this.
A few months ago my phone stopped receiving sms short codes. Today I changed my phone device to the 11pro max and I am still having the l same issue.
Apple says it’s not in their end, Fido says the same and the apps are also saying they see no issues! I need this fixed ASAP!!
Hey @pbountr! I hope you're doing well.
I've moved your post to this thread, as it should have the answers that you seek.
Keep us all informed here if it works or not.
@FidoPhilippe Hello. I’ve tried everything. I checked out the towers and there is a TELUS, Rogers and Bell tower within a few blocks. I’m also on LTE so that’s not an issue. I’ve deleted the apps and downloaded them again. Nothing is working. This Is becoming extremely frustrating.
Have you checked the list of short codes approved by the Canadian Wireless Telecommunications Association? Are the short codes from which you are attempting to receive messages on this list?
You can find the list on txt.ca.
You will only be able to receive text messages from officially approved short codes on this list.
Let us know!
Welcome to the community!
Where did you purchase that phone? Is this phone the one you have? If it is, according to the specifications listed on that page, these are the band/frequency specifications for that phone:
The phone has all of the compatible band/frequencies for 2G and '3G' (note Fido/Rogers GSM network is to be decommissioned by December 31st, 2020). Unfortunately, that phone does not have any compatible bands/frequencies for LTE. You can verify the compatible bands/frequencies here. Coverage depends on corresponding bands/frequencies on your surrounding cellular towers. You can get an idea of your surrounding cellular towers here.
Could you please clarify what you meant by there was no problem at all with Bell. Were you able to access their LTE network with that phone? It doesn't have any of their main LTE bands/frequencies either. If you were able to access their LTE network, it would have been using band 5. That's interesting as it's generally used for extra bandwidth within cities and rural coverage and not one of their main LTE bands (see here).
On the other hand, if you were only getting HPSA+ (H+) with Bell using that phone and only getting HPSA (H) with Fido/Rogers, the discrepancy could be your location relative to their cellular towers. It's possible your location is farther from Fido/Rogers' towers than you were with Bell towers.
Not being able to connect to the LTE network shouldn't affect your ability to receive SMS from short codes, though. With regards to receiving MMS, do you recollect with which protocol your phone was connected, H or H+ (or Edge, E)? If you were connected to H or E, it's possible your signal was not strong enough to receive MMS.
If you have a different phone (or version) could you please provide its specifications or a link to which phone you actually have?
Hope this helps
Thanks for your reply.
Actually there are many different version of Redmi Note 5 series..
Mine is HongKong version (its official name is Redmi Note 5 and it looks like Note 5 Pro Indian Version but little bit different) and based on its information it says
2G: GSM 850/900/1800/1900MHz
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20
First of all, what I meant by 'there was no problem with Bell' is I could connect to 4G network, get SMS from Short Codes (Bank Alerts and verification code) and MMS from other providers than Bell.
Thanks in advance
Welcome to the Community
Only short codes that are approved by The Canadian Wireless Telecommunications Association (CWTA) can be received on your phone.
You can find the current list here.
If the short code is part of it and you're still not able to receive it, let us know and we'll send you a PM
Thanks for your reply
Yes, all of them are in the list (i.e. BMO Alert, Whatsapp verification etc).
BTW, what is a PM?
I just noticed that one short code for verification code of an app (similar to Whatsapp) is not in the list.
But I had no problem to get their text when I was with Bell...(I'm trying to find their short code number. I will let you know if I find)
@Othersky wrote: ...BTW, what is a PM?...
A PM is a Private Message. Certain issues can only be looked into (and hopefully resolved) with access to your account details. This forum is public, discussions regarding accounts are done via PM since gaining access to your account requires verification of some personal details. You can access your private messages by clicking on your username --> clicking on envelope icon.
You can also send PMs to others by hovering the pointer on the intended recipient's username and clicking Send Message.
Hope this helps
@FidoClaudia Please let me know as soon as you can. Thanks in advance