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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Intermittent mobile signal in Vancouver

Hello,I'm using a Samsung Note10+ that has been updated to the latest available firmware. While I've not been able to get a good signal in my apartment, usually 1 bar or nothing, a few days ago the signal started dropping every now and then even as I...

youdontcibai by I'm a participant level 1
  • 628 Views
  • 1 replies
  • 0 likes

Resolved! Customer care agents locations

Twice when I've called fido to talk with an agent the recorded message no longer says "100% Canadian based specialists" it just says "specialists" are Fido agents no longer 100% based on Canada or are they now in other parts of the world now?

Ash333 by I'm a contributor level 2
  • 930 Views
  • 2 replies
  • 0 likes

Fido has open account on credit report problem

Hi,I checked my credit report and Fido has a open account in my credit report. The problem is I have been paying Fido bills through pre-authorized chequing. How will this open account affect my credit score? How to close it?

saifur1 by I'm a participant level 1
  • 604 Views
  • 1 replies
  • 0 likes

Prepaid account balance

Hi there. I'm a prepaid user. I was on the $45 plan and there was $5 on my account. Today I shifted to the $40 plan, and paid $39.2 ($40 - $5 account balance + 5% GST + 7% PST). After the $39.2 payment, there's a $9.7 balance on my account. Could you...

TimT01 by I'm a participant level 1
  • 394 Views
  • 1 replies
  • 0 likes

50$ Setup fees charged despite of Applying online

I registered for a FIDO Plan from my existing provider like here :https://www.fido.ca/phones/bring-your-own-device?icid=ba-lpmbcnac-pgpfcwrls-1021206&flowType=byod.On the link it says 50$ not charged if applied online. After filling all the details a...

pprithip by I'm a participant level 1
  • 346 Views
  • 1 replies
  • 0 likes