General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Number you have called is not assigned

I used to call my mom whos in india during the initial days mu calls used to connect but far the past three days when im trying to call my mom or anyone i get this msg number you have called is not assigned I would kindly like to know a solution for ...

Thanks Beatrice

Thanks Beatrice who helped me with refunding for fido serivce. You are the best specialist.

Ruby45 by I'm a participant level 1
  • 475 Views
  • 1 replies
  • 2 likes

Customer Service

I had a good customer service experience with fido representative Disha. she is very patient and attended to all my queries diligently. This is a plus for me with fido. Thumbs Up

not at all satisfied with fido customer service

since 6 december i have been calling fido for my esim card , i visitied the fido store in STC for my esim but he said it is not available and dont know when it will be available , i visited the store 4 time a week but the sim was not available eventu...

Narayans561 by I'm a participant level 1
  • 830 Views
  • 1 replies
  • 0 likes

Credit Check

When checking my credit score, I noticed two credit checks from "Fido Solutions" back from when I opened my first account. I understand that a check is required to provide me services, but why was there two (day after one another)? 

amalamanny by I'm a participant level 3
  • 884 Views
  • 1 replies
  • 0 likes