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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Credit for Service Setup Fee
Hello: When I was forced to use the online chat session in Nov 2022 due to a technical issue with signing up for a new phone service online, I was assured by the Fido agent that the Service Setup Fee would be waived. A fee of $50 showed up on my fi...
Resolved! Zone 3 daily internet rate
I was charged zone 3 daily internet rate for 8 days ranging from 11 to 127 KB. My roaming data was OFF and is always OFF. This is an $80 charge. I was refunded $28 already, but feel like there is a mistake. Can someone explain how it is possible to u...
Fido needs to decolonize its name change and tax exemption process
After being a loyal Fido customer for over 10 years, my partner and I were surprised by how difficult it was to change my name and apply her tax exemption to our account.Name ChangeIn June 2021, I spent 6 hours with Fido trying to get my name changed...
I appreciate for live chat help service - support from Najma
She understood my situation, and tried her best to serve me lots of helping. I know my request could be kind of stubborn, she was being patient, and kept waiting till I can explain my circumstance and fill the form completely.I really appreciate tha...
Cancellation request
We are no longer in Canada. The children became worried about us being all alone in Canada, and if anything should happen to us, then it would be very far for them to travel for a funeral service.
