General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Changing phones

Hi, I'm trying to take the sim card out of my current phone and put it into a new to me phone.  However when i do that the new phone needs a code.  I tried the PUK but it doesnt work.  Any suggestions?

Willow24 by I'm a Participant Level 1
  • 316 Views
  • 1 replies
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Resolved! Looking for more data on plan

If i would like to increase the size of my data plan, is there any penalty or surcharge that I would have to pay in addition to, or over and above, the cost of the upgraded plan itself? (I know this is a dumb question but any clarification would be a...

BWS by I'm a Participant Level 2
  • 526 Views
  • 2 replies
  • 0 likes

To Suspend Phone Service per month

Hi,  I have been trying to reach Fido support for about a month now with no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been tryi...

Arnav413 by I'm a Participant Level 1
  • 333 Views
  • 1 replies
  • 0 likes

Issues Reaching Community on Mobile Phone

Hello, I tried to access the Fido Community on my mobile phone and after I logged in and clicked Join the Community it kept taking me back to my account information. It seems to be stuck in a loop and I can't get to the community on my phone and had ...

MarleneC by I'm a Contributor Level 1
  • 413 Views
  • 2 replies
  • 0 likes