Hey @cormant!
Is it a specific message from a shortcode that you cannot receive? If so, do you happen to know what shortcode it's meant to come from?
For it to work, the shortcode needs to be on the approved list. Is it on that list?
Let us know 
Thanks for directing me to the additional information @cormant.
This definitely shouldn't be happening and we need to check out your account in order to fix it. On your end, we'll need you to gather specific examples (exact day, time) of messages you aren't receiving.
We're sending you a private message, we'll continue there in order to get to the bottom of this.
Hey @pbountr! I hope you're doing well.
I've moved your post to this thread, as it should have the answers that you seek.
Keep us all informed here if it works or not.
Hey pbountr!
Have you checked the list of short codes approved by the Canadian Wireless Telecommunications Association? Are the short codes from which you are attempting to receive messages on this list?
You can find the list on txt.ca.
You will only be able to receive text messages from officially approved short codes on this list.
Let us know!
Hello Othersky,
Welcome to the community!
Where did you purchase that phone? Is this phone the one you have? If it is, according to the specifications listed on that page, these are the band/frequency specifications for that phone:
- 4G FDD-LTE1/3/5
TDD-LTE 40/41 (120MHz) - 3G WCDMA 1/2/5/8
- 2G GSM 2/3/5/8
The phone has all of the compatible band/frequencies for 2G and '3G' (note Fido/Rogers GSM network is to be decommissioned by December 31st, 2020). Unfortunately, that phone does not have any compatible bands/frequencies for LTE. You can verify the compatible bands/frequencies here. Coverage depends on corresponding bands/frequencies on your surrounding cellular towers. You can get an idea of your surrounding cellular towers here.
Could you please clarify what you meant by there was no problem at all with Bell. Were you able to access their LTE network with that phone? It doesn't have any of their main LTE bands/frequencies either. If you were able to access their LTE network, it would have been using band 5. That's interesting as it's generally used for extra bandwidth within cities and rural coverage and not one of their main LTE bands (see here).
On the other hand, if you were only getting HPSA+ (H+) with Bell using that phone and only getting HPSA (H) with Fido/Rogers, the discrepancy could be your location relative to their cellular towers. It's possible your location is farther from Fido/Rogers' towers than you were with Bell towers.
Not being able to connect to the LTE network shouldn't affect your ability to receive SMS from short codes, though. With regards to receiving MMS, do you recollect with which protocol your phone was connected, H or H+ (or Edge, E)? If you were connected to H or E, it's possible your signal was not strong enough to receive MMS.
If you have a different phone (or version) could you please provide its specifications or a link to which phone you actually have?
Hope this helps
Cheers
Hey @Othersky,
Welcome to the Community
Only short codes that are approved by The Canadian Wireless Telecommunications Association (CWTA) can be received on your phone.
You can find the current list here.
If the short code is part of it and you're still not able to receive it, let us know and we'll send you a PM
Hello again,
@Othersky wrote: ...BTW, what is a PM?...
A PM is a Private Message. Certain issues can only be looked into (and hopefully resolved) with access to your account details. This forum is public, discussions regarding accounts are done via PM since gaining access to your account requires verification of some personal details. You can access your private messages by clicking on your username --> clicking on envelope icon.
You can also send PMs to others by hovering the pointer on the intended recipient's username and clicking Send Message.
Hope this helps
Cheers
Hey @Badawy0118!
Welcome to the Community
Were you able to follow the steps provided by our members to see if that helps?
