General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Contact office of the president

I've been trying to contact the office to the President. I was  told the billing would be resolved and spoken with Mangement and nothing has been done. I've called in numerous times and was told management would return the call and I have not receive...

41613 by I'm a Participant Level 1
  • 1 replies

Unhappy with long distance charges

Good Morning, 'Fido new slogan is "Taking customers money and not caring about them" very upset on how Fido handled the situation with not one bit of help,all they did was tell me I am in the wrong.     Today I checked my phone bill, I noticed long d...

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Mpetruzzi by I'm a Participant Level 2
  • 3 replies

Resolved! Reactivate my suspended account

Hello, I have suspended my account temporarily as I have moved abroad for couple of months.How can i reactivate my account? I have been trying to call fido support but it shows mobile network not avavailable.Fast reply will be highly appreciated.than...

Koushik1 by I'm a Participant Level 1
  • 3 replies

Resolved! Great service

The last 8 weeks I asked for help several times with nothing resolved. Today I spoke to a gentleman on the Fido online chat, his name was Raymond. He solved my issue within 20 minutes of the conversation with no trouble. I now have no  issues with Fi...

Disappointed with Fido customer service

I am extremely disappointed with Fido customer service ... I had ordered an iphone XS MAX on May 30th and after a few days of not receiving any news, I called your customer service. I was told by an employee on the phone that my ordered went through ...

yj18 by I'm a Participant Level 1
  • 4 replies