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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Phone upgrade effect plan?

Hi I registered my phone plans last July and I want to upgrade my phone. Will this effect my current talk text data plan or can I still use my plan as is?

Taliyaa by I'm a participant level 2
  • 1418 Views
  • 3 replies
  • 0 likes

FIDO is unfair with loyal customers

New customers are having 20GB for $30 or 50GB for $45. While I have been a loyal customer to FIDO, and also my partner (+10 years), we got nothing. I also have a phone under FIDO. I tried to call + live chat with agent to get a reply, when they heard...

alicedoisme by I'm a participant level 2
  • 2453 Views
  • 6 replies
  • 8 likes

Pause plan

Hi, I want to pause my plan for 2 months. Can someone help me with it?

Rohan2 by I'm a participant level 1
  • 2011 Views
  • 5 replies
  • 0 likes

Pending Phone Upgrade

Hi, I just want to know if my order for phone upgrade is in process. I placed the order online on Monday which is 29th november. I didn't get the confirmation email, nothing. But when I go to upgrade my device page, it says Upgrade Pending. I searche...

AYoung75 by I'm a participant level 2
  • 3852 Views
  • 8 replies
  • 1 likes

Resolved! Can phone number be hacked?

can someone else be using my phone number? I have long distance charges that I never made and now someone says my number called them when I know I didn't

nmnmnm by I'm a participant level 1
  • 908 Views
  • 1 replies
  • 0 likes