General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Resolved! Data issue

Hi, I used to have 15 GB of data in my account but now I only see 10 GB of data left in my FIDO app. I suspect the 5GB data was a promotional offer added by Fido that may have ended. I am currently travelling through a remote town in northern BC for ...

monish88 by I'm a contributor level 1
  • 486 Views
  • 1 replies
  • 0 likes

Resolved! Payment Program Promotion missing from bill

I just got my first bill since switching to Fido and it doesn't show the Payment Program Promotion subtracted from the over all cost. I do have the email with the break down I agreed to.  It should have subtracted -$36.84  from each line but it doesn...

capskyfox by I'm a participant level 1
  • 513 Views
  • 1 replies
  • 0 likes

Resolved! ‭(844) 277-6920‬ call?

Hi,Got the call from ‭(844) 277-6920‬, searched and found out that people are complaining it’s a scam but it’s a fido telemarketing number, when picked up nobody answered and got hanged up. Why i got this call? 

kn11 by I'm a participant level 3
  • 73790 Views
  • 77 replies
  • 0 likes

Resolved! Fido Roam - Warning

Fido Roam is a deceiving.   I was recently out of the country for a month. I used my phone 7 times on 7 different days to check voicemail, or answer a 1 min call, or send 1 text message. Each of instances automatically activated Fido Roam, which trig...

RJCC by I'm a participant level 1
  • 16968 Views
  • 28 replies
  • 6 likes