Hi @Daisy2312,
A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.
A few things to note before you proceed with the temporary suspension.
- You need to have been with Fido for a minimum of one month and must not be in a contract.
- The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
- You will have to pay for it up-front unless you have a pre-authorized payment setup.
- If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.
For future reference, the $10 fee only applies when a customer service representative performs a transaction on your behalf.
- Making a payment
- Updating method of payment
- Updated contact information (email, phone)
- Resetting Voice Messaging password
- Changing Name Display for Call Display
- Changing billing address
Taken from here.
