How to suspend plan temporary?

[Daisy2312]

Should I do live chat and have to pay $10?

Or can I do myself via online?

[NaliniR · Accepted solution]

Hi @Daisy2312,

A temporary suspension can not be done online through self-serve on fido.ca, only a Fido representative can do it. You can reach out to customer support through any of the available methods listed here.

A few things to note before you proceed with the temporary suspension.

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

For future reference, the $10 fee only applies when a customer service representative performs a transaction on your behalf.

• Making a payment
• Updating method of payment
• Updated contact information (email, phone)
• Resetting Voice Messaging password
• Changing Name Display for Call Display
• Changing billing address

Taken from here.

[kasada]

Hi, I am trying to temporarily suspend my plan for a few months.  I don't mind paying the $7 monthly fee for this, but when I call Fido, the automated message says I have to pay $15 for a specialist to talk to them.  This is ridiculous.  I wish they had an online option for this. 

[FidoAlex]

Hey @kasada, Alex here and I'll be happy to help. 

You should know that the $15 service fee is only applicable for transactions that can be done with our self-serve tools, like changing your plan, for example. If you need help with something that you can't do yourself, you will not be charged. 

You can contact our customer service and we'll be happy to help you with the temporary suspension, you can find all of our support channels here.