Hello Sunni_Phan,
Welcome to the community!
Unfortunately, I don't believe there is any option to pause a temporary suspension. That said, you might be able to cancel the temporary suspension via your My Account --> My Usage. From your Dashboard, the option to Manage temporary suspension is under Quick Actions.
As far as I am aware, there should be an option to Cancel suspension (see here). While you should be able to cancel the suspension, I'm not sure whether re-adding a temporary suspension immediately afterward would be possible. I assume your plan monthly fees would be required when the suspension is cancelled. In addition, the minimum length of time for the suspension appears to be 30 days.
If you would like to discuss your matter, you would need to contact customer service. Unfortunately, they appear to have removed their customer service via social media options. I understand you are currently outside of Canada. They do provide a number to call From Abroad. Calling that number from overseas would not incur roaming charges when called from your Fido SIM (see here). Alternatively, customers should also be able to call that number collect from a landline.
Hope this helps 😀
Cheers
Hello @Malakbenali, first of all, I did not remove anything as I do not work for Fido, secondly, my response was for Caynic.
This community forum is not a method of customer service, you would need to contact customer service directly and they can look over your account and better assist you.
