Bill due date vs billing cycle

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Bill due date vs billing cycle

How can I have my payment due date and bill cycle end date to be thesame? For some reason my payment due date changes between 23 and 25 of echa month while my bill cycle date always ends by 27 of each month. If my data finishes on 24th and if I make my due payment on time by 24th, I still have to wait until 27th to have any data. Does anyone know how I can make the due date and bill cycle end date to be on the same date please so that after I make payment my data starts on the same data? Many thanks     

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Re: Bill due date vs billing cycle

Hey @JohnTM

 

Welcome to the community!

 

The due date and the billing cycle will never be the same.

 

Your billing cycle is set once your account is activated based on the date of activation. Once set, it can't be changed.

 

The billing due date can vary based on your billing cycle and when your bill is made available. The payment due date is always stated on your invoice, on your My account profile and the Fido the app!  

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Re: Bill due date vs billing cycle

Hey @JohnTM

 

Welcome to the community!

 

The due date and the billing cycle will never be the same.

 

Your billing cycle is set once your account is activated based on the date of activation. Once set, it can't be changed.

 

The billing due date can vary based on your billing cycle and when your bill is made available. The payment due date is always stated on your invoice, on your My account profile and the Fido the app!  



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