How to file a formal complaint?

[KPKPKP]

How do I file a formal complaint against the customer support at Fido? The customer service is absolutely horrid and incompetent. They don't care to actually address my problem, just want to get me off the line. 

[Laurel2]

I called fido about a ridiculos charge on my phone Khatira stated when I ask her why it was taking so long for her to resopne to me - is she in more than one chat at a time, she said, "I have a lot of thngs going on in the back ground." It is nice to know fido takes customer service seriously. 

[Mo113]

Worst company in CANADA. I canceled my service and paid my final bill, received a confirmation email showing ZERO balnce. Then they charged me 102$ 3 weeks after I canceled ! Customer service was horrible and useless. I was transferred 3 times one hour 50 min. and they did nothing. Kept talking in circles. Manager call !!?? No Call. Thieves ! 

[iceburg]

Worst company to deal with ever! 3 days of calls, hours wasted with 6 different agents, manager never called back (was told it would take up to 3 days for this???? WTF) and problem still not resolved. Just want this resolved so I can get as far away from this company as possible!!

[FidoKenny]

Hello @iceburg 

I'm sorry to learn about your experience. Your experience with us is a top priority and your feedback always helps us improve our service.

You definitely should have received a call back by now. To make sure this gets resolved as soon as possible, please contact us. You can find all the ways to reach us here.

[FidoAnthonyZ]

Hello @KPKPKP,

Welcome to the community!
 

What seems to be going on? You can submit a complaint here: https://www.fido.ca/support/resolve-a-concern if you need help.

You can also reach out by these methods and we'll be happy to assist you. 

[adshadem]

None of these methods worked to file a customer service complaint. 

[Cawtau]

Hello Adshadem,

  I replied to your other post here.

Hope this helps 😀

Cheers