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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Becoming primary account holder
I'm trying to verify the email but it's not allowing me to proceed to the next step. When I enter the email that I've registered with I'm seeing the message "This email is being used by another My Account profile. Please choose a different email." Ho...
Resolved! Cannot upgrade my plan
today i see a 50/mon plan, so i want to upgrade my plan to this onebut after i click get it nowthe button under Build your plan turn grey how can i change my plan?
30 Day Limit
I bought an Iphone 11 on finance Dec 26th and returned the device for refund whilst keeping the plan and sim. No problem and my account was adjusted accordingly. Now I want to buy a different device on finance but was told I have to wait 30 days. Wha...
Sign up / Customer Service Nightmare
Enjoy the read! Jan 4, 2021: Received email from Fido saying I will be receiving a call shortly for a win-back offer Waited for days but no phone call. Jan 8: Received the first call from Fido’s Winback team. Every time I answered, it hung up imm...
Live chat service is horrible
I wanted to make a change to my data only plan. Knew what plan I wanted. I couldn't make the change through online self-serve (apparently not an option for data only plans). I chose to use the live chat option (assuming that it would be faster). ...
