International long distance 1500-min call is not working

[Julie2018]

Hi, 

have a good day.

Sorry to disturb you, and I have a question. I have international call (1500 mins) plan for more than one year, and I have met with a problem, I cannot use international call for more than one week. It's my first time to have such a problem. I tried to use different ways, like restarting the phone or setting WiFi call, et all, but they still cannot work. Meanwhile, I can make international call by other APPs. So, I think there must be some problem with FIDO. Hope to get help from you. Thanks a lot.

[Cawtau · Accepted solution]

Hello Julie2018,

Welcome to the community!

  Rest assured that you are not disturbing anyone here by asking questions. I understand you may have been able to make International calls previously. Had anything changed with the dialling format?

  When dialling or texting international numbers, we must first include the International dialling prefix (IDP), followed by the Country calling code, followed by the phone number. The IDP is varies by country (see here). In Canada, the IDP is 011.  Since the IDPs vary by country, the International dialling prefix can be replaced by the plus symbol, +.

  So the proper international texting format is + followed by Country Calling Code followed by Area Code followed by phone number.

OR

011 followed by Country Calling Code followed by Area Code followed by phone number.

  Does your Country destination have area codes with preceding zeros? Some countries (ie Ireland) have zeros preceding their area codes which are used in Country, however are not included when using the international dialling/texting format (see here).

  Is it possible you unintentionally changed the way you dialled the International number(s)?

  You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be in any position to look into your matter. You might consider contacting customer service to see if there have been any long-distance calling blocks mistakenly placed on your line.

Hope this helps 😀

Cheers