FIDO scammed me out of over $100 with a misleading $25 “loyalty plan.”
Our family had been a FIDO customer for years, paying honestly for multiple family lines. Their representative called me three times, offering to switch my husband’s line from Virgin’s $30 plan to a $25 plan with FIDO. I finally agreed. That was a BIG MISTAKE.
Never trust FIDO if you want to live happily ever after.
My husband was on a business trip and couldn’t activate his line right away. When he returned and checked our bill, he discovered that our supposed additional +$25 plan had turned into a $213 bill.
How?
FIDO slapped on a $75 setup fee, and their so-called $25 plan was actually a $35 plan with a $10 credit for 10 months—a crucial detail their representative conveniently forgot to mention. If FIDO had been upfront about all the costs, I would have never agreed to this so-called “loyalty offer.”
It took over four hours and three different reps to figure out that the extra $107 charge for a service we didn’t want would never be refunded—simply because of FIDO’s “policies” and so-called “customer care.”
It’s also worth mentioning that the heavy accents of the first two Tier 1 reps made communication even more difficult, requiring extra time, effort, and patience—only for an even worse outcome. The first rep claimed she had “canceled the order to add the line” and that we would “receive a credit” on the next bill. Instead, she completely canceled my husband’s line from our account.
In the end, a Tier 2 rep, Kathy (internal ID: i2377921728), did absolutely nothing to resolve the issue or even attempt to salvage FIDO’s reputation. Her pathetically robotic responses—“I understand” and “We follow the policies”—meant nothing. She made no effort to acknowledge FIDO’s misinformation, help a frustrated customer, or refund the money we paid for a service we neither wanted nor used.
Basically, FIDO’s “policies” is a customer-proof armor allowing them to steal money from customers.
I sincerely hope that each and every FIDO/ROGERS employee experiences the same “quality” of service and money theft at every point of sales or service that we just did.
FIDO steals.
