Fraudulent Third Party Charges

Fraudulent Third Party Charges

Fraudulent Third Party Charges

I'm a Participant Level 3

Fraudulent Third Party Charges

I was billed $97.94 as third party charges in Oct'20 bill. I was asked by Customer Support to contact Bango directly for clarification which I did and received the email back that these charges are not from Bango.
When I contacted Customer Support after receiving response from Bango, the Specialist said the charges appear fraudulent as these were all on a single day and informed that it will be taken out in the next invoice.

Unfortunately, the Nov'20 invoice still has it. I feel that Fido is a party to this.

Switching to Fido was a big mistake and I would like to leave Fido at the earliest.

8 REPLIES 8
Moderator

Hey there @HT-1

 

Welcome to the Community Smiley

 

Third party charges from Bango would usually indicate an in-app purchase billed to your mobile phone bill. That said, we'd be happy to review the situation one more.

 

To get started, you can reach out to us at these channels or we can send you a PM here if you prefer.



I'm a Participant Level 3

I twice spoke to Fido Customer support on Oct-14 and Oct-19. I was also given reference number I1565006477 for fraud investigation team case. I was told that someone from fraud investigation team will contact me if more details are needed. No one has contacted me till date. I made a round off payment of $100 towards Oct'20 bill, but did not pay the third party charges because I do not want to be a party to the fraudulent charges levied by Fido. Now I am being notice emails from Fido Credit Operations of service interruption. This is the type of customer service Fido offers?

I have provided the details above. If you need more, please write to me.

Hey @HT-1, we can definitely follow up on the case. We'll send you a PM shortly.

 

Talk to you soon! 



I'm a Participant Level 3

This new response from Bango is hilarious. The Fido mobile number levied with third party charges has always been on iPhone and Bango is advising me of Google Play Store. Why is Fido even entertaining fraudulent third party charges from Bango?

Please confirm how soon the charges will be removed from my Fido account.

 

F1528D36-2218-4E4C-91A7-F2B5E5376EBB.png

Thanks for the update @HT-1

 

Based on the screenshot you've shared, the refund will be applied in about a month for $97.94. Since the refund will be applied on your cellphone bill, you should see the credit on your next Fido invoice (or the one after depending on your billing cycle).

 

In the meantime, we can also suggest accessing your App or Play store and updating your payment's settings.You can disable billing to your cellphone line and restrict to credit card only, etc.

 

Hope this helps Smiley



I'm a Participant Level 3

I am not trying to be rude, but you are not telling me anything new. My iPhone had credit card setup before I ported this number to Fido. That is why from day one I am calling this a fraudulent charge. 
What is painful is that Fido is a party to it. Why Fido does not clarify with Bango on customer complaint of third party charges in place of putting innocent customers on the front? I was checking my notes from Oct-19. I was given reference number I15650442674 as confirmation of charge removal. Still it was not removed in Nov bill. 
If I do not pay this fraudulent charge, can you ensure that I do not receive service disconnection email from Fido Credit Operations? If you are proud of Fido service satisfaction, I expect you to make this happen. Otherwise, do not reply to this message because I have lost all hope of getting satisfactory services from Fido.

thanks,

Hey @HT-1 Smiley

 

I totally understand your concern in regards to the payment, but we'll need to access your account in order to make sure the service won't be suspended.

 

You can reach out to us here for this, or we can also send you a PM through the Community, if that works best for you!



Thanks for the update @HT-1

 

Based on the screenshot you've shared, the refund will be applied in about a month for $97.94. Since the refund will be applied on your cellphone bill, you should see the credit on your next Fido invoice (or the one after depending on your billing cycle).

 

In the meantime, we can also suggest accessing your App or Play store and updating your payment's settings.You can disable billing to your cellphone line and restrict to credit card only, etc.

 

Hope this helps Smiley