Fido

I have an issue I'm dealing with with fido that I can't get resolved and I went to the resolve a concern chat and I just keep getting the run around. I would like to escalate the problem to someone who will actually help

Is there anyway you or someone else can contact me about a problem with fido that I can't get resolved? I'm just getting the run around 

I tried that and was told I couldn't because my complaint had to do with the winback department 

I would also like to know how to file a complaint.  I've tried everything and no one seems willing to help