.A hard credit check was done on my account on October 13,2022 without my consent. When I called the Fido credit department to confirm they kept me on hold for over two hours and didn't helped me out. They were trying to but the blame on me and was trying to tell me that before of my inquiry for a new phone they have done it without my consent. This doesn't justify my concern . With no response from Fido I am planning to file a complaint against them at consumer safety website BC. They didn't Even apologized for their mistake. Ps. My credit score dropped by 18 points and I have proof of that as well.
Solved! Go to Solution.
Fido is such a horrible decision of my life you guys make your customer frustrated. I am gonna file a complaint with CFTC about a fraud from Fido. I am gonna take you guys to the upper authorities. I read the other cases of unauthorized checks but this time I am gonna make sure Fido is being notified to the authorities
That's not how we want you to feel. We'll be happy to take another look at your account with you.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line
- Via live chat on Fido.ca
- By writing us a private message on our social networks (Facebook, Twitter or Instagram).
Hope to talk to you soon.
Sorry to hear of your issue. However, if you were not aware, the forum is community-driven and not intended as an venue for customer services. As menitoned by FidoVan, you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀