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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23576 Views
  • 0 replies
  • 8 likes

Different Plans available on different lines

I called customer service and asked for a plan under bring your own phone. I have two lines with fido. My husband gets 30 gb for $60 and then said offered me 17 gb for $55. What a joke. Both lines are under one account. That doesn't make sense at all...

donaksp by I'm a participant level 3
  • 549 Views
  • 1 replies
  • 0 likes

Set up service fee

Hi!!I was charged $50 for the setup service fee which I consider too expensive, even worse after I underestood that doing it online can save you money. We really didnt know much about how SIM cards works here cause we have just arrived and we needed ...

Mil_24 by I'm a participant level 1
  • 562 Views
  • 1 replies
  • 0 likes

Resolved! someone has the same phone number

I only got this sim and number for a month but I been receiving messages and calls trying to reach someone name Clemen. Tried to register for an amazon account with this number and it said it's registered under the email of cl******@gmail.com so i am...

QuaillyQuinn by I'm a participant level 1
  • 1071 Views
  • 2 replies
  • 0 likes

Resolved! How FIDO rip off customers, Story # 2

On June 24, 2019, I signed a two-year agreement with Fido which included the purchase of a new Samsung Galaxy Note 9.When I signed the agreement, I was told the monthly payment would be $120 for 2 years until I paid off the phone. Once the phone tab ...

Victor12 by I'm a participant level 2
  • 748 Views
  • 1 replies
  • 0 likes