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Complaint against store and employees

I'm a Participant Level 2
I'm a Participant Level 2

How do I make a complaint against employees and a store in general? I recently went in to upgrade my phone and was pushed to a phone that I didn't really want because the employees wouldn't listen to me about what I wanted and was qualified for. They were rude to other customers that came in and to me. I made a review of the store and was messaged by the manager of the store who legit asked me to remove the post about the store in return for a small credit to be used in store. I need to make a formal complaint and figure out what to do cuz I really don't want this phone. Also have screenshots of the message from the manager. 


Good morning @Kenjohns83 , sorry you had an unpleasant experience at a Fido store. If you look HERE and scroll down the page, you will see a link to report an issue or concerns. Use that link to make a report. Hope that helps