Hello Marjean,
Welcome to the community!
Sorry to hear you have been unable to access the internet today. You should note these forums are community-driven and not intended as a venue for customer services. As such, we do not have access to customer accounts. If you would like to discuss your situation, you would need to contact customer service. They do have a dedicated Home Internet customer service line, provided in that link. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
