When I signed up for Home Internet, There was an offer for a $150 Walmart or Amazon Gift Card. How I do I register for this card ?
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I had the same problem, I didn't receive any email related to my gift card. I checked my spam emails as well. Your online chat is not working, you do not answer the customer service number. How a perfect service?!
We're here for our customers!
Can you tell us is you signed up with an eligible package and if it was installed within 30 days of activation?
Also, has it been over 6 weeks since your services were activated with us?
I do want to assure you that if you meet all eligibility requirements, you will receive your gift card.
Let us know.
Someone sent me a PM and told me it takes 10 business days but after these days I still didn't give my gift card!!!!
It's more than 3 months that I activated my account!
You just wrote soms sentences and you are not doing anything for your customer!!! I sent abd PM several times and I didn't receive my gift card yet!
Such a great customer service!
You just buy a time and don't do anything for your customer!
I'm also dealing with the same situation. It's been well over 8 weeks (was told it'd be resolved by Nov 15 but obviously that was another empty promise).
Can a manager or someone with authority please get in touch with me? I'm seriously considering filing a complaint with the Advertising Bereau at this point...it's ridiculous to say the least.
Hey @blueday! Philippe here. Welcome to the community.
I've moved you post here, as is is about the same subject. I recommed you contact us using the links provide above or request a community PM for support.
We'll be happy to help you with that!
When I signed up for Home Internet, There was an offer for a $150 Walmart or Amazon Gift Card in the middle of August.
I've been waiting for the email and have called in 2x and both times been told they were moving it up to management. I have been watching my email and checking the spam/junk folder and still have not received the email. Could you please advise?