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Hi,
My home internet has stopped working. We tried to restart the modem, but still it did not turn on the internet.
Can you please help.
***Edited to add labels***
Solved! Go to Solution.
August 2017
Hello @amitpkul2,
What lights on the modem are currently on? Did you try contacting Fido internet department at 1-888-236-FIDO (3436).
i have unplugged and plugged it back several time but no luck.
Hey @sunil3!
You do have to contact tech support to get it looked into. Please call them at 1-888-259-3436
Thanks!
on hold for last 10 min to speak to someone....
Im having the same issue, my home internet stopped working, i try to restart it too by unplug and plug it again like what they told me to do but still ddnt work, the lights are all yellow, the ⬆️ light is blinking, the @ is off no lights, and i have no clue what is wrong with it, its been a day and a half already that we dnt have internet and its really not ok, pls help.
Hey @rhyanne
I am sorry to hear you're having issues with your internet connection. Were you able to contact our technical support to have this looked into?
Hello @amitpkul2,
What lights on the modem are currently on? Did you try contacting Fido internet department at 1-888-236-FIDO (3436).