Home internet stopped working

[amitpkul2]

Hi,

My home internet has stopped working. We tried to restart the modem, but still it did not turn on the internet.

Can you please help.

***Edited to add labels***

[amitpkul2]

Hello @amitpkul2,

What lights on the modem are currently on? Did you try contacting Fido internet department at 1-888-236-FIDO (3436).

[sunil3]

i have unplugged and plugged it back several time but no luck.

[FidoNick]

Hey @sunil3!

You do have to contact tech support to get it looked into. Please call them at 1-888-259-3436

Thanks!

[sunil3]

on hold for last 10 min to speak to someone....

[FidoNick]

Someone should be with you shortly! Please be sure to use the number I provided as it'll ensure you'll reach tech support directly. 

[rhyanne]

Im having the same issue, my home internet stopped working, i try to restart it too by unplug and plug it again like what they told me to do but still ddnt work, the lights are all yellow, the ⬆️ light is blinking, the @ is off no lights, and i have no clue what is wrong with it, its been a day and a half already that we dnt have internet and its really not ok, pls help.

[FidoSaira]

Hey @rhyanne

I am sorry to hear you're having issues with your internet connection. Were you able to contact our technical support to have this looked into?

[KAPABLE-K · Accepted solution]

Hello @amitpkul2,

What lights on the modem are currently on? Did you try contacting Fido internet department at 1-888-236-FIDO (3436).

[FidoNick]

Hey @amitpkul2!

Did you give @KAPABLE-K's suggestion a try?

Let us know if it's working now!