Home internet stopped working

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I'm a Participant Level 3 amitpkul2
I'm a Participant Level 3

Home internet stopped working

Hi,

 

My home internet has stopped working. We tried to restart the modem, but still it did not turn on the internet.

 

Can you please help.

 

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Accepted Solution

Re: Home internet stopped working

Hello @amitpkul2,

 

What lights on the modem are currently on? Did you try contacting Fido internet department at 1-888-236-FIDO (3436).

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I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Home internet stopped working

Hello @amitpkul2,

 

What lights on the modem are currently on? Did you try contacting Fido internet department at 1-888-236-FIDO (3436).

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Re: Home internet stopped working

Hey @amitpkul2!

 

Did you give @KAPABLE-K's suggestion a try?

 

Let us know if it's working now!

 



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I'm a Participant Level 2 rhyanne
I'm a Participant Level 2

Re: Home internet stopped working

Im having the same issue, my home internet stopped working, i try to restart it too by unplug and plug it again like what they told me to do but still ddnt work, the lights are all yellow, the ⬆️ light is blinking, the @ is off no lights, and i have no clue what is wrong with it, its been a day and a half already that we dnt have internet and its really not ok, pls help.

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Re: Home internet stopped working

Hey @rhyanne

 

I am sorry to hear you're having issues with your internet connection. Were you able to contact our technical support to have this looked into?



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I'm a Participant Level 2 sunil3
I'm a Participant Level 2

Re: Home internet stopped working

i have unplugged and plugged it back several time but no luck.

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Re: Home internet stopped working

Hey @sunil3!

 

You do have to contact tech support to get it looked into. Please call them at 1-888-259-3436

 

Thanks!

 

 



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I'm a Participant Level 2 sunil3
I'm a Participant Level 2

Re: Home internet stopped working

on hold for last 10 min to speak to someone....

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Re: Home internet stopped working

Someone should be with you shortly! Please be sure to use the number I provided as it'll ensure you'll reach tech support directly. 



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