Home internet not working

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Home internet not working

Hi there, I had food internet for about a week. However, starting 3 days ago, the internet starting to having problems. It started with internet going offline, and once I reset or restart the modem, it will be fine. Today, that failed. I have been without internet for about 2 hrs. Do you have tech support I can call ?

 

***Edited to add labels***

Accepted Solution

Re: Home internet not working

@dhanita23  

 

Internet

1-888-236-FIDO (3436)

Weekdays 8am to 9pm (EST)

Weekends: 9am to 5pm (EST)

View solution in context
Flag this to a Moderator
Message 1 of 6
5,571 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Home internet not working

All of a sudden, it started working again. But this modem has been so unstable. Is there anything you can do to help fix this ?
Flag this to a Moderator
Message 2 of 6
5,568 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Home internet not working

No, I take it back. It stopped working and the modem is dead. The only light it has on is the top light indicating it is connected to power source. Please help.
Flag this to a Moderator
Message 3 of 6
5,564 Views
Highlighted
Moderator
Moderator

Re: Home internet not working

Hey Amycui! 

 

I'm sad to see you're experiencing issues with your Fido Internet connection.

 

We do have a live chat service for our technical support team, you can find this information on our ``Contact Us`` page right here. Smiley 

 

 

 

 



Flag this to a Moderator
Message 4 of 6
5,560 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Home internet not working

Hi, is there any numbers for internet tech support? Thanks
Flag this to a Moderator
Message 5 of 6
5,176 Views
Highlighted
Solution

Re: Home internet not working

@dhanita23  

 

Internet

1-888-236-FIDO (3436)

Weekdays 8am to 9pm (EST)

Weekends: 9am to 5pm (EST)



Flag this to a Moderator
Message 6 of 6
5,165 Views