Existing Customer Hard Credit Check - 31 Points

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I'm a Participant Level 1 Wazza
I'm a Participant Level 1

Existing Customer Hard Credit Check - 31 Points

I am an existing customer and I recently called for checking Fido home internet service. The next thing i know Fido has done a hard check on my credit. 
 

31 points for an inquiry. I don't understand why.

 

Can somebody please let me know if there anyway to dispute this hard credit check?

Who do I talk to reverse this

 

Thank you.

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Re: Existing Customer Hard Credit Check - 31 Points

Hey @Wazza!

 

If you're an existing customer with a mobile account and wish to add home internet then it should be a soft check and shouldn't have an effect on your credit.

 

We'll have to take a look at your account to see what happened. I'll send you a PM so we can check things out together!

 

See you there Smiley 



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