Detailed billing summary

[wfratczak]

Hello.

I want to see detail of history bill. When I want to access the latest details, it is showing:

For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.

And indeed, I AM primary account holder, there is no other holder.
Are you guys able to help me? I am staying abroad for next week and I need to access those details asap, the best would be to access it online.

Thank you

[FidoClaudia · Accepted solution]

Hey @wfratczak,

From what you're describing, it's possible that when the initial registration to fido.ca was completed, you registered as a subscriber instead of the account holder. We would simply need to remove your profile and allow you to re-register to the website as the account holder.

I'll send you a PM for that, talk soon!