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Detailed billing summary

wfratczak
I'm a Participant Level 1
I'm a Participant Level 1

Hello.

I want to see detail of history bill. When I want to access the latest details, it is showing:

 

For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.

 

And indeed, I AM primary account holder, there is no other holder.
Are you guys able to help me? I am staying abroad for next week and I need to access those details asap, the best would be to access it online.

 

Thank you

1 REPLY 1

FidoClaudia
Moderator
Moderator

Hey @wfratczak,

 

From what you're describing, it's possible that when the initial registration to fido.ca was completed, you registered as a subscriber instead of the account holder. We would simply need to remove your profile and allow you to re-register to the website as the account holder.

 

I'll send you a PM for that, talk soon!