Hey @Ugochukwu1
If the default login credentials do not work, you'll need to reset your modem.
Have you had the chance to try the steps outlined above on this thread?
Hey @SarahScott!
Great question 
If this happened, you'll have to reset the modem. Are you certain the username csuadmin does not work though?
To reset the modem :
- Locate the Reset button on the back of the modem.
- Press and hold the Reset button for 10 seconds.
- After 10 seconds, release the button. The modem should restart and the lights will flash.
Once the modem is finished restarting and is online the settings will be back to default. You’ll need to set it up your modem and Wi-Fi again as if it were new. You can get more details on how to do that here.
I hope that helps out!
Hey @Love_johal,
Welcome to the Community!
I have moved your post in this thread as it about the same topic. You'll find the answer provided in the above posts.
Hey @ParkHS
Welcome to the Community
If you didn't get the chance to change the password during the set up you can do that at any time though your modem settings. You can access them by launching a web browser and entering http://192.168.0.1
The default username is cusadmin and the default password is password.
From the main menu of your modem’s settings, select Wireless from the top navigation.
To change your Wi-Fi network name:
◦ Select the Basic Settings tab.
◦ Choose 2.4G or 5G, depending on which network you’d like to update.
◦ Enter your new network name (SSID) using the entry field.
◦ Click the Save Changes button.
To change your Wi-Fi password(s):
◦ Select the WPS & Security tab.
◦ Enter your new Password using the entry fields – there’s one for each of the two networks generated by your Fido modem.
◦ Click the Save Changes button.
Let me know if that helps!
@FidoPamela wrote:
If you didn't get the chance to change the password during the set up you can do that at any time though your modem settings. You can access them by launching a web browser and entering http://192.168.0.1
The default username is cusadmin and the default password is password.
I know this is an old thread, but it came up first when I searched so I wanted to update. On my device (Hitron CODA-4582U) the label says User name: cusadmin, Password: (your Wi-Fi password).
I had changed my WiFi network (SSID) and password to our old network's (actually BELL### and the password from that network). AFAIK I didn't change admin password, but it was magically the one I'd assigned to BELL###. So it appears the default password is no longer "password" but rather whatever they assigned to the default WiFi network. Which is much safer.
BTW, I called the network BELL### because we have a whole bunch of devices that were set to that, and it was easier to make the Fido network BELL### than to change all those devices. It will probably cause confusion if a tech ever visits, so I stuck a physical label on the modem.
Thanks for sharing @yowser and welcome to the Community
We did indeed update the set up process since then, and happy to hear you liked the improvement!
As a side note, the default password remains "password" for customers who have yet to set up their Wi-Fi password with Easy Connect
Cheers!
Hey @lan7!
Do you still need help with this?
Could you provide us more details about what kind of info you're looking for?
Hey @Ryan1981,
Welcome aboard the Community!
Have you tried another browser?
You can also take a look at our quick video on how to change your internet password.
