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5G connection Unstable

DarthMaul
I'm a Contributor Level 1
I'm a Contributor Level 1

We're having issues with our 5G connection with our phones, but funny that my laptop is fine with using it tonight (August 19). Restarted my phone to make it work. The connection to the Fido wifi router was fine.

 

I'm in Richmond Hill, ON. Anyone else experiencing this?

3 REPLIES 3

FidoVan
Moderator
Moderator

Hey there @DarthMaul!

 

Just to make sure we got this right, you were having a situation connecting your wireless phones to your Fido Home Internet Wi-Fi through the 5GHz band?

 

Are you still having difficulties right now? If so, know that you can always reach our technical support team by phone at 1-888-236-3436 or on live chat here. They are available 24/7!

 

Hope this helps!



DarthMaul
I'm a Contributor Level 1
I'm a Contributor Level 1

Correct. We couldn't connect to the 5GHz with our phones. It self-corrected. We did nothing, but it's working now. So odd.

Hey @DarthMaul! We're glad to read that the situation is solved, if anything , do not hesitate to contact our Technical Support team here