Fido

DarthMaul

We're having issues with our 5G connection with our phones, but funny that my laptop is fine with using it tonight (August 19). Restarted my phone to make it work. The connection to the Fido wifi router was fine. I'm in Richmond Hill, ON. Anyone else...

DarthMaul

Booked an appointment for Jan 1st which was surprising, as I'd expect them to be off today, but that's the date they have me and an 8 to 10 am slot. It's about 10:30 am now and was wondering if it they'll show or did the online customer support messe...

DarthMaul

Correct. We couldn't connect to the 5GHz with our phones. It self-corrected. We did nothing, but it's working now. So odd.

DarthMaul

I ended up chatting with a customer service rep from the website and was told that the technician appointment was cancelled at Fido's end due to the neighbourhood being down, but I was never notified of (no email, text, automated call, etc.). So I wa...

DarthMaul

So after chatting with two customer service representatives... 1st one was going to reschedule the appointment, but before the dates and times were given the chat ended on its own. Second customer service rep tells me that my appointment was cancell...

DarthMaul

No show. Will be contacting customer service today.

DarthMaul

Fingers are crossed. Thanks for the info!2 hours passed the appointment time with no message / call... Was getting worried.

Fido

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5G connection Unstable

Will my technician show?

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