The new Fido App update

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The new Fido App update

I just tried to sign in on the app and it says that I will receive a code after entering my phone number. 2 hours later and I still haven't received the code. What is the code for?

 

 

 

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Re: The new Fido App update

Hello Original_Lucy,

 

  Are you referring to the 4-digit code via text? I believe they send the code to authenticate your device and account (see here).  If you still haven't received the code, you might consider deleting the app and re-installing it to see if they will send another code.

 

Hope this helps Smiley

 

Cheers

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Solution

Re: The new Fido App update

Hello Original_Lucy,

 

  Are you referring to the 4-digit code via text? I believe they send the code to authenticate your device and account (see here).  If you still haven't received the code, you might consider deleting the app and re-installing it to see if they will send another code.

 

Hope this helps Smiley

 

Cheers



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I'm Qualified Level 1
I'm Qualified Level 1

Re: The new Fido App update

Thanks, I'll give that a try and report back


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I'm Qualified Level 1
I'm Qualified Level 1

Re: The new Fido App update

Thanks, it took a couple of uninstall, install and it worked on the 3rd time and a restart. Then about 5 texts came through with codes for authentication . Thanks for your explanation 👍


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Fido Employee sarahamorrison
Fido Employee

Re: The new Fido App update

I just have a tablet with Fido (my phone is with Rogers) and I use the app on my phone. I know there's *technically* a phone number associated with the tablet, but I don't get texts on it. It's forcing me to sign in with the phone number, though, not a login, so I can't use the app. Sad



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Re: The new Fido App update

Hi @sarahamorrison!

 

Welcome to Community Smiley

 

Did you try deleting the app and reinstalling it?



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Fido Employee sarahamorrison
Fido Employee

Re: The new Fido App update

Hi, I'm actually an employee so I'm following the article about it now. Thanks! 



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