Fido My Account Android App Technical Problem

Reply
I'm a Participant Level 2 Thinker77
I'm a Participant Level 2

Fido My Account Android App Technical Problem

When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."

 

 

 

Flag this to a Moderator
Message 1 of 40
17,161 Views
I'm a Participant Level 2 ankurarora
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Hi,

 

 

Not sure what you mean by deleting , but this is what i did :

 

1. Uninstalled the app.

2. Rebooted the Phone.

3. Installed the app again.

 

Issue is still there and I am not able to login either using sms or using my credentials. On fido.ca , I am still able to login.

 

Flag this to a Moderator
Message 11 of 40
5,620 Views
Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: Fido My Account Android App Technical Problem

@ankurarora, is it always the same message: "Sorry, Having some technical issues. Try again later.?

 

 



Flag this to a Moderator
Message 12 of 40
5,615 Views
I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

I am also having this issue, exactly as described.
Flag this to a Moderator
Message 13 of 40
5,606 Views
I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

For my case it is always that same message.
Flag this to a Moderator
Message 14 of 40
5,605 Views
Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @Robzz,

 

Welcome to our Community!

 

Can you let me know if you were connected to WiFi or rather 3G/LTE when you tried using the app?

 

 



Flag this to a Moderator
Message 15 of 40
5,599 Views
I'm a Participant Level 2 ankurarora
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Hi,

Yes , its always the same message. I tried over WiFi and LTE both but no luck.

Thanks...
Flag this to a Moderator
Message 16 of 40
4,521 Views
I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

Hi there. I have tried it with both. I have a support ticket with Fido for it but not sure how long it will take to get this issue fixed. If anyone has any other ideas it would be great I would love to use Data Bytes.
Flag this to a Moderator
Message 17 of 40
4,518 Views
Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @ankurarora and @Robzz

 

Thank you for these updates, can you tell us if you are using a data-only plan on your phone line? 

 



Flag this to a Moderator
Message 18 of 40
4,508 Views
I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

Hello, no it is not a data only plan. It's a fido pulse plan with text talk data etc.
Flag this to a Moderator
Message 19 of 40
4,507 Views
Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @Robzz, 

 

Thanks for confirming this. I would like to take a closer look into this. I'll send you a PM so we can check out the details together. 



Flag this to a Moderator
Message 20 of 40
4,499 Views