Fido My Account Android App Technical Problem

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I'm a Participant Level 2 Thinker77
I'm a Participant Level 2

Fido My Account Android App Technical Problem

When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."

 

 

 

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Message 1 of 38
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I'm a Participant Level 2 ankurarora
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Hi,

Yes , its always the same message. I tried over WiFi and LTE both but no luck.

Thanks...
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Message 16 of 38
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I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

Hi there. I have tried it with both. I have a support ticket with Fido for it but not sure how long it will take to get this issue fixed. If anyone has any other ideas it would be great I would love to use Data Bytes.
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Message 17 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @ankurarora and @Robzz

 

Thank you for these updates, can you tell us if you are using a data-only plan on your phone line? 

 



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Message 18 of 38
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I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

Hello, no it is not a data only plan. It's a fido pulse plan with text talk data etc.
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Message 19 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @Robzz, 

 

Thanks for confirming this. I would like to take a closer look into this. I'll send you a PM so we can check out the details together. 



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Message 20 of 38
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I'm a Participant Level 2 carlo22
I'm a Participant Level 2

Re: Fido new APP not giving me code

still the same issue for my G5.

have a case support number from fido but have not heard back (C124537550)

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Message 21 of 38
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Moderator
Moderator

Re: Fido new APP not giving me code

Hey @carlo22

 

Let's check your account together to have status on this investigation.

 

Sending you a PM now. Talk to you soon.



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Message 22 of 38
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I'm a Participant Level 1 Barrymn
I'm a Participant Level 1

Re: Fido My Account Android App Technical Problem

Hey, I am having the exact same issue.

Have you ever transferred you number from another carrier to Fido?

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Message 23 of 38
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Former Moderator FidoCatherine
Former Moderator

Re: Fido My Account Android App Technical Problem

Hey there @Barrymn

 

Thanks for reaching out about this!

 

We'll take a closer look together Smiley I'll send you a PM to check it out! 



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Message 24 of 38
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I'm a Participant Level 2 NevinM
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

I have exactly the same issue. I have 3 data only numbers.

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Message 25 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @NevinM

 

Were you ever able to log in to your account before today?

 

Did you try to reset your password to see the result?



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Message 26 of 38
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I'm a Participant Level 2 NevinM
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

It used to work all the time.  No I have not reset my password.

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Message 27 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Are you using your phone number as your username when you log in or your email address, NevinM?



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Message 28 of 38
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I'm a Participant Level 3 kf4
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

The same is happening with me.  I've tried all options:  Wi-Fi, LTE, 3G, reinstalling, resetting all settings, and rebooting.  Nothing works.  I can log in through fido.ca.  I ported 3 number from Rogers.  Was able to authorize only 1. 

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Message 29 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @kf4

 

Can you also confirm if you are using your phone number or your email address as a username to log-in? 



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Message 30 of 38
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