Fido My Account Android App Technical Problem

[Thinker77]

When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."

[NevinM]

It used to work all the time.  No I have not reset my password.

[FidoAmanda]

Are you using your phone number as your username when you log in or your email address, NevinM?

[FidoCatherine]

Hi there @Thinker77

From what I get, you're able to login to MyAccount on Fido.ca, but not through the Fido app?

For the app, could you try to delete it, and then reinstalling it?

After deleting, you might have to reboot your phone/device before trying to reinstall the app.

As for the 2nd number, are you subscribed to more then one Fido service? (Like Home Phone, Internet, etc.)

[FidoMaria]

Hi @Thinker77 & welcome to the Community.

When using the app, are you connected to WiFi or to cellular data?

[ankurarora]

Hi , I am also having the same issue. Tried using WiFi as well as LTE.

Issue started after the latest update. Tried following so far :

1. Reinstalled the app
2. Cleared the app data.

But nothing worked.

[ankurarora]

Hi,

Not sure what you mean by deleting , but this is what i did :

1. Uninstalled the app.

2. Rebooted the Phone.

3. Installed the app again.

Issue is still there and I am not able to login either using sms or using my credentials. On fido.ca , I am still able to login.

[Robzz]

I am also having this issue, exactly as described.

[FidoFaiza]

@ankurarora, is it always the same message: "Sorry, Having some technical issues. Try again later''?

[ankurarora]

Hi,

Yes , its always the same message. I tried over WiFi and LTE both but no luck.

Thanks...

[FidoPierre]

Hey @ankurarora and @Robzz, 

Thank you for these updates, can you tell us if you are using a data-only plan on your phone line? 

[Robzz]

Hello, no it is not a data only plan. It's a fido pulse plan with text talk data etc.

[FidoPierre]

Hey @Robzz, 

Thanks for confirming this. I would like to take a closer look into this. I'll send you a PM so we can check out the details together. 

[Robzz]

For my case it is always that same message.

[FidoClaudia]

Hey @Robzz, welcome to our community!

Can you let me know if you were connected to Wi-Fi or rather 3G/LTE when you tried using the app?

[Robzz]

Hi there. I have tried it with both. I have a support ticket with Fido for it but not sure how long it will take to get this issue fixed. If anyone has any other ideas it would be great I would love to use Data Bytes.

[Cawtau]

Hello Ankurarora and Thinker77,

  Welcome to the community!

  When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message (see here)?

  You might consider deleting the app and reinstalling the app to see if that might resolve your problem.

  @ankurarora I understand you have already tried to reinstall the app. Did you try to delete it before reinstalling? After deleting, you might have to reboot your phone/device before trying to reinstall the app.

Hope this helps

Cheers

[carlo22]

With the new Fido App, when I enter my phone number to get the code, I get a "sorry we are having technical issues" error.   I'm using a LG G5.    Anyone else have this issue?   I opened a case with their support but no solution yet.

[carlo22]

still the same issue for my G5.

have a case support number from fido but have not heard back (C124537550)

[FidoKenny]

Hey @carlo22

Let's check your account together to get the status on this investigation.

Sending you a PM now. Talk to you soon.

[FidoClaudia]

Hey, welcome to our community @carlo22!

I've moved your post here since it's treating the same topic.

Can you let us know if you've already tried deleting the app and re-installing it? Also, were you on Wi-Fi or 3G/LTE when you tried to get the code?

Let us know and we'll take it from there!

[carlo22]

Yes I have tried to uninstall (which really just reverts to the old version of the app), and re-update, several times but still the same error.

I always use data (LTE) when I try it.