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Fido app doesn’t show accurate data usage

Jenniflower
I'm a Participant Level 1
I'm a Participant Level 1

FC10E92F-78FA-4420-89A6-BBCCD59E3CD4.png

 

I have 6GB in my data plan and I have used only 964MB. How come Fido app indicates that I have only 2.06GB remaining? 

 

I have updated the latest version of Fido app & I am using Apple IOS12.0.1.

 

Thanks! 

 

4 REPLIES 4

steviewonder183
I'm a Participant Level 1
I'm a Participant Level 1

Hi Fido,

 

 

 

I have the same issue it looks like.

 WhatsApp Image 2018-10-16 at 11.59.32 AM.jpeg

Hey everyone! 

 

For anything account specific, we invite you to reach out to customer service directly.

 

We'll be happy to help! 



hgraansma
I'm a Participant Level 1
I'm a Participant Level 1

We are new fido clients. My daughter has 2mb of data a month. The app showed very little usage, wich I believe as we had the phone for about 2 weeks. We were billed for an extra 2mb of data overage!

FidoSaira
Moderator
Moderator

Hey @Jenniflower

 

Welcome on the Community!

 

Thank you for bringing this to our attention.

We'll need to take a quick look at your account to see what's going on.

 

You can always contact us or we can also send you PM right here. Let me know what works out for you Smiley