Data Usage in Fido app

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I'm a Participant Level 2 GGamJa
I'm a Participant Level 2

Data Usage in Fido app

Its my third month since I started using Fido cellular data. I payed this month’s bill and I can’t check how much data I used (or how much i used). It says, “Details not available, please check later. ” And when I tap on ´View details’, this pops up. CC629572-3837-43F3-ABF1-A2C246F7C3EE.png

 

I want to know how much data I have left so I don’t exceed the limit and I’m afraid to use any more data. Please help.

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Re: Data Usage in Fido app

Hello @GGamJa and welcome to the Community.

 

I can totally understand why you are worried about your data usage not being available. Using the App is definitely the best way to do have access to this information as well as Fido.ca

 

We are aware of the situation and our technical support is currently investigating.

 

We have an ongoing Community thread here which is about the same topic. Once it's fixed, we will update everybody on that thread.

 

 

 

 

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Re: Data Usage in Fido app

Hello @GGamJa and welcome to the Community.

 

I can totally understand why you are worried about your data usage not being available. Using the App is definitely the best way to do have access to this information as well as Fido.ca

 

We are aware of the situation and our technical support is currently investigating.

 

We have an ongoing Community thread here which is about the same topic. Once it's fixed, we will update everybody on that thread.

 

 

 

 



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I'm a Participant Level 2 GGamJa
I'm a Participant Level 2

Re: Data Usage in Fido app

Thank you for the reply! I just found out that I can check the data usage at the fido web site instead. 

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