Fido App Not Working On iPhone With The New Real Time Feature

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I'm a Participant Level 2 BigDaddy2336
I'm a Participant Level 2

Fido App Not Working On iPhone With The New Real Time Feature

I updated fido app and since fido announced that real time feature, app has stopped working . Fido needs to update their app and come down with some fix for the bug. I tested my phone number on fido app on an android phone and it worked fine, any ideas when it will be fixed ?

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Re: Fido App Not Working On iPhone With The New Real Time Feature

Hey there @BigDaddy2336

 

Welcome to the community Smiley

 

The app and it's real time feature should be functioning on Iphones as well. We would need some more details to better assist you on the current issue.

 

  • Have you updated your phone to the latest IOS?
  • Could you share with us your phone's model and OS version as well as the Fido mobile app version?

 

Let us know!



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I'm a Participant Level 2 BigDaddy2336
I'm a Participant Level 2

Re: Fido App Not Working On iPhone With The New Real Time Feature

Hi there, 

IO.S version is iO.S 12.1.2 , no updates in app store and app says that the information is going to be available on next billing cycle. If I sign in on an android it gives all the information. Fido app version is 3.6

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Re: Fido App Not Working On iPhone With The New Real Time Feature

Hey @BigDaddy2336

 

When you try to open the app from your iPhone, what happens exactly? Does it open but then you get a blank page? Is there an error message?

 

Let's try a few things:

- Try to update your iOS to the latest version

- Fully uninstall and reinstall the Fido app

 

We also also need to know which model of iPhone it is.

 

Thanks! Smiley



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I'm a Participant Level 2 BigDaddy2336
I'm a Participant Level 2

Re: Fido App Not Working On iPhone With The New Real Time Feature

Hi there, 

I have tested on my iPad Aiir running iO.S  12.1.4 as well as on my iPhone X running the same iO.S 12.1.4. Before I used to get a spinning gear and it won't come to the home page of the app, now it will open the app after a minute but for data usage it says in that circle " Details not available . Please check later. View details ". When I tap in View Details, I get a window saying  " Changes to your plan have been made recently and usage information won't be available until next billing cycle". So confused as i have not made any changes to my plan . When chatted and talked with Fido tech couple of times and got the same response that nothing is changed on the plan . All that started since i updated the Fido app on the last update . Initially i used to get message in the circle of data usage telling me that i have exceeded my monthly quota of data. Clearly Fido app developer needs to pay attention as everything is up to date and app has been reinstalled twice on iPhone and iPad. Thanks 

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Re: Fido App Not Working On iPhone With The New Real Time Feature

Hey @BigDaddy2336

 

Thanks for the info.  With what you're describing, it looks like the issue might be account related.  I'll send you a PM so we can look into that.

 

Talk to you soon!



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