Hello @rmcilveen,
Welcome to the community!
It's strange to hear that the Fido app is installed as a system app. I haven't seen that in a long time.
Since yours has been installed as a system app, try clearing the app cache, if that does not help try clearing the app data.
@rmcilveen is it possible you can get some screenshots for us?
Did it ever work at any point or has it been like this since you moved over to post-paid?
Hello Rmcilveen,
Welcome to the community!
@rmcilveen wrote:...I never had occasion to use it with pre-paid since it was just talk and text (although I think the app loaded when I first put the pre-paid sim card in this phone earlier this year)....
It sounds like your My Account might still think you have a pre-paid account. Have you had a chance to log into My Account via computer or webpage to view your details? You might need to re-register your My Account as a post-paid account. If you have difficulties re-registering, you might consider contacting customer service as they would need your account details. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account details.
I don't believe Data Bytes is available for pre-paid accounts, even those plans with data.
**edit** To post a screenshot, click on the camera icon indicated by the orange arrow below:
Then click Choose Files, and select your desired image, then click Done. **
Hope this helps 😀
Cheers
I did re-register after spending an hour on the phone getting my account and phone number transferred from pre-paid to post-paid. Also dealt with the post-paid service people to confirm that my email had been detached from pre-paid so i could use it to register to post-paid. I'll attach pictures of the error and my usage screen.
