USAGE button greyed-out

[Leaf_Fan_59]

The usage button is greyed out on app I can't access it !!!!

[KAPABLE-K · Accepted solution]

Hello @Leaf_Fan_59,

The usage screen should be the default screen the app loads when you open it, try clearing the app cache and make sure you are using the latest version.

[eyad1111]

i did clear the cache and un install the app and reinstall it and still the usage tap is faded, i am a new customer trying to activate my account

[FidoRania]

Hey @eyad1111, 

Sorry to hear that!

What happens when you try on fido.ca? Does the same thing happen?

Concerning your app, if you still have the greyed-out feature, please contact us here and we'll take a closer look.