Errors in the Fido App

Errors in the Fido App

Errors in the Fido App

SOLVED
Lavalian
I'm a Contributor Level 1

Errors in the Fido App

Hey Fido team,

 

I just wanted to let you guys know that there is a slight bug with the Fido application. When you go to click on a subject in the support section, it brings you to the subject on the row above instead. E.g. Speed Test opens up Network Aid. Contact us opens up Speed Test and so forth.

 

Have a good week.

Accepted Solution

Re: Errors in the Fido App

Solved by Community Specialist

@Lavalian

Update: A software patch was released this morning and the issue was fixed. 

 

Thanks again for the flag! Keep em coming! 

View solution in context
9 REPLIES 9
afterthefact
Fido Employee

Hi,

 

What version of the app are you using and on which platform (Android or iOS) ? 

 

I just tested this on iOS 10.3 and app version v3.2 and the links on support page are working correctly.  

 

 

Did you try restarting your device and/or updating or reinstalling the app? 

 



@Lavalian

Update: A software patch was released this morning and the issue was fixed. 

 

Thanks again for the flag! Keep em coming! 



Lavalian
I'm a Contributor Level 1

It's working great now Smiley

@Lavalian Thank you for keeping us up to date Smiley

 

Glad to know everything is working on your end.



Lavalian
I'm a Contributor Level 1

Hello again Fido team,

 

I noticed the new Fido Xtras feature in the update (cool stuff :)) but this feature doesn't show up in my 2nd line's Fido app. Is it only accessible on the main accounts #  ?

Lavalian
I'm a Contributor Level 1

Cool. Thank you.

Anytime! Very_Happy 



Hey @Lavalian

 

The feature is available to all mobile postpaid numbers Smiley 

 

That being said we're still rolling out the feature for some version of the app. If it's not there now it should appear very soon. 

 

Hope that helps! 



FidoStephane
Community Specialist

Thanks for the flag @Lavalian!

 

I just tested it myself and you're totally right. 

 

I'll flag this to the concerned team. 

 

Thanks again!