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recovering a phone number

I'm a participant level 1
I'm a participant level 1

I'm trying to recover a number that belonged to me until November.


Senior MVP Senior MVP
Senior MVP

Hello Ksbayer,


  Welcome to the community!


  Could you please explain what you mean by


@ksbayer wrote:... belonged to me until November.  ?

  Was the number with a different provider? Was your account suspended? Is the account still active?...


  Unfortunately, if your services with that phone number were cancelled and are no longer active, it might not be possible to recover the phone number. Once inactivated, phone numbers are not accessible for a period of time.


  If you would like to discuss your options, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀