Blocking phone numbers

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I'm a Participant Level 1
I'm a Participant Level 1

Blocking phone numbers

Hi there, I called Fido to find out how to do this. The guy on the other end said he could not do it, it had to be done online through My Account. I have yet to see where online this could be done. Is he misinformed or have I overlooked something?

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Re: Blocking phone numbers

Hello,

 

I am confirming it is not possible for Fido to block neither text messages nor phonecalls from specific numbers.

It is also not possible for you to do this online via MyAccount.

 

The only way this can be done is via the phone itself, and that feauture is not supported on all models/devices.  You will need to check your phone's user guide or with the manufacturer if this can be done with your current equipment.

 

Best of luck!

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I'm an Expert Level 2
I'm an Expert Level 2

Re: Blocking phone numbers

i dont know either, but if the guy on the phone lied to you by telling you it can be done online and we find out it cant, then you should be able to call in and put in a complaint about him giving you incorrect information not following company policy and have the rep coached so his manager can train him to not do this mistake again.

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Fido Employee
Fido Employee
Solution

Re: Blocking phone numbers

Hello,

 

I am confirming it is not possible for Fido to block neither text messages nor phonecalls from specific numbers.

It is also not possible for you to do this online via MyAccount.

 

The only way this can be done is via the phone itself, and that feauture is not supported on all models/devices.  You will need to check your phone's user guide or with the manufacturer if this can be done with your current equipment.

 

Best of luck!



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Fido Employee
Fido Employee

Re: Blocking phone numbers

Hi,

I believe the agent you spoke to may have been referring to extreme text messaging. It will allow you to block SMS from specific numbers. Best of all, this service is free!

What is extreme text messaging?
http://www.fido.ca/web/content/messaging/extreme_text_messaging?lang=en

How do I start using extreme text messaging?
http://www.fido.ca/web/content/addon/post_extreme_sms

I hope you find this information useful.


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