Hello Innovator,
Welcome to the community!
Sorry to hear your friend's phone was stolen. Unfortunately, unless they regularly backed up their photos to a cloud service, I don't think it would be possible to recover those pictures without retrieving the phone. Without a cloud backup, the photos would only be stored in the phone's memory. There would be no way to retrieve them remotely from the device.
Have they had a chance to report the device as stolen to Fido? Doing so would prevent any unauthorise usage on their line. They might also consider reporting the theft to their local law enforcement.
You should note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts. If they wished to report their device stolen, they would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
