OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Loaner courtesy phone broke
I sent my phone away to get fixed, and whilst it was a fixing, fido sent me a loaner phone. I hate how they don't have cases , because my clumsy self tripped and dropped it. The outside is definitely cracked in a few places. Still works, but needs wo...
Resolved! 20G Monthly Data Bonus
I'm assuming the 20 GB monthly data bonus offer I received via text today is a scam? It looks totally legit but sounds far too good to be true.
Resolved! Furious!
I have been holding with a FIDO agent to reach to escalation since forever! the lack of availability does not speak positive to FIDO's customer service! could someone please connect with me thank you.
Minor's Phone Usage Notification.
Dear Fido I was surprised to receive a bill about my 12-year-old son's phone usage on the number (***********). It's disappointing that Fido didn't notify parents about this before. As a result, I'm considering changing my mobile service provider i...
Resolved! Device upgrade, why I got new sim?
Hi, quick question. I just upgraded my device and as far as I see on my online account, I will retain the same phone number. However, with the new device Fido sent me a new simcard. What am I suppose to do with it. My old (nano sim) fits perfectly in...
