Minor's Phone Usage Notification.

[seungmi2004]

Dear Fido 

I was surprised to receive a bill about my 12-year-old son's phone usage on the number (***********). It's disappointing that Fido didn't notify parents about this before. As a result, I'm considering changing my mobile service provider if this isn't resolved.

I need a quick response on how Fido plans to fix this issue and prevent it in the future. Please explain the steps you'll take.

Thank you,

Seungmi Lee

[KAPABLE-K]

Hello @seungmi2004,

Welcome to the community!

You should note that this is a public forum so you should not post your private information, also this community forum is not meant as a venue for customer service it is primarily driven by customers like myself helping each other.

Fido provides cell service so it's odd to hear you are disappointed because they provided service, it doesn't matter who is using the device their responsibility is to provide the service, it is the user's responsibility how those services are being used and ultimately the account holder is responsible for all charges.