OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Black Friday order got cancelled
I was waiting the ready for pickup email but received a cancellation email instead. I placed an order to upgrade my phone and plan during the black Friday sales and choose to pick up in store. I did receive the confirmation email and the instructions...
Is this a scam? "OnProcess Technologies on behalf of Rogers " claims phone not returned (800) 869-7059
We got a text from "Fido svc msg:" stating that "records indicate that the defective device that we replaced for you recently has not been returned yet..." and they plan to charge us for the phone if they don't receive it within ten days. I've tried ...
Resolved! Still being charged fully after account is cancelled
Hi, I have switched to Virgin on 25th Nov, 2023 for the black Friday deal. But I still received a bill as usual for December after that (Service period in the bill : From Nov 22 to Dec 21, 2023.) May I know why?And would you please kindly revise the ...
Resolved! Best 4g or 5g Band/Frequency setting for Galaxy S20+
Hi I have th Samsung Ga y S20+ 5G,Model : SM-G986WModel Code : SM-G986WZKAFMG I was wondering what is the best compatible Band/Frequency setting for 4G and 5G Also Im with Fido and my connection only shows LTE Please help
Inseego Mifi 7000 experience
I bought an inseego mifi 7000 from fido in 2019. The plan is excellent and a great price for rural internet. The mifi device failed a few months after I bought it. ( Why would a new device quit?, was it new?) They replaced it with a refurbished one....
