Device upgrade, why I got new sim?

[vdigai]

Hi, quick question. I just upgraded my device and as far as I see on my online account, I will retain the same phone number. However, with the new device Fido sent me a new simcard. What am I suppose to do with it. My old (nano sim) fits perfectly in the new device.

[vdigai]

Hello Vdigai,

  Welcome to the community!

  If your old SIM fits in your new phone, you can go ahead and use your old SIM. The new SIM is provided with new devices in case a customer's old SIM does not fit in their new phone. In those cases, they would need to update their account with the new SIM number. Since you are able to use your old SIM, you are good to go! You can keep the new SIM in case you need to update your SIM in the future.

Hope this helps 😀

Cheers

[Cawtau · Accepted solution]

Hello Vdigai,

  Welcome to the community!

  If your old SIM fits in your new phone, you can go ahead and use your old SIM. The new SIM is provided with new devices in case a customer's old SIM does not fit in their new phone. In those cases, they would need to update their account with the new SIM number. Since you are able to use your old SIM, you are good to go! You can keep the new SIM in case you need to update your SIM in the future.

Hope this helps 😀

Cheers