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Will my phone work on the Fido network?

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello,

 

Your device must be compatible with the Fido/Rogers network, which uses:

 

GSM ~ EDGE (2G) ~ on band 5 (850MHz).

UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).

 

To access LTE, the device must be compatible with one or more of the following:

  • 700 MHz on Band 12;
  • 850MHz on Band 5;
  • 1900 MHz on Band 2, Band 25;
  • 1700/2100 MHz on Band 4, Band 66;
  • 2600 MHz on Band 7.

 

  The more compatible bands/frequencies a phone has, the greater likelihood of service. That said, the phone does not need to be compatible with all of the bands/frequencies in order for it to work with the Fido/Rogers networks. Access to the networks would depend on the bands/frequencies of the surrounding towers. Not all of the towers use all of the bands/frequencies.

 

  Hope this helps Smiley

 

Cheers

 


50 REPLIES 50

Hey @jaggu2001!

 

Were you able to connect to LTE in the end?

 

The Community would like to know!



Hey @jaggu2001

 

Welcome to the Community!

 

iPhones do not require APNs to be added manually. Can you please confirm how and where did you add it?

 

Have you checked your device's settings and enabled LTE?

 

Let me know how it goes.

 

 



samgabbay
I'm Helpful Level 2
I'm Helpful Level 2

Hey @Cawtau, Fantastic post, but it would be good to note on the answer post that the 2G Frequencies are to be disconnected in 2018, and users should maybe avoid using that band.

 

Cheers

Hello Samgabbay,

 

  Welcome to the community!

 

  Thanks! That's a great suggestion!

 

  Do you have any further information other than committed support until 2018? While it has been widely rumoured that Rogers plans to decommission the 2G (GSM) network by 2018, there has been no official statement from Rogers to that fact. Did you see my earlier post above? I just find it peculiar that the Rogers Enterprise description of their Network Coverage switched from ...committed support until 2018, to ... only national carrier offering combined GSM, GPRS, EDGE, 4G HSPA+, LTE... with no mention of 2018. Note that it's the same source -- referenced by Wikipedia-- which likely started the rumours with the original statement.

 

   Admittedly, I haven't been able to find any corroboration but if the dates in the graphic are correct, then the decommission of the 2G network won't occur until 2020.

 

Hope this helps Smiley

 

Cheers


samgabbay
I'm Helpful Level 2
I'm Helpful Level 2

Hey @Cawtau

 

Thanks Smiley 

 

Same story and this is the reason why i fear buying another 2G phone...Ive spoken with Customer support and no one seems to have a single idea about when the disconnection will actually occur. 

 

Appreciate the response Smiley

strauss44
I'm a Participant Level 3
I'm a Participant Level 3

One of the things to consider is the age of the cell phone.  I am a Fido legacy user (long, long time), but my needs regarding cell phones are relatively small.  Hence I do not need to upgrade my hardware often.  My current Nokia is around seven years old.  This caused an interesting situation on a long road trip from Calgary to Charlottetown.  There was no Fido service from Easter Saskatchewan to Sault Ste. Marie, and again in Eastern Quebec and Newbrunswick.  However that was only for "my old" hardware.  On calls to Fido, we discovered that on cell towers that are either new, or have been replaced, or remodelled, the old technology does likely not exist.  Only on towers that are, in fact, also old, without having been remodelled, is the old technology still present.  Where the old is present it is of high quality and just keeps working.  No one could however say for how much longer.  SO... one day I'll just have to upgrade.

Hello Strauss44,

 

  Welcome to the community!

 

  I'm guessing that your old Nokia phone is a 2G or GSM only device.

 

  It is true that Rogers is no longer increasing its GSM coverage footprint and has only committed to support its 2G GSM network until 2018 (see here). However, I think the likely reason you experienced those service outages along your road trip is because you might have travelled through areas not covered by Fido/Rogers' towers (see here). Newer phones/devices would have been able to roam on the other networks as Fido-EXT (Extended Coverage) when outside of Fido/Rogers coverage. However, none of the other service providers in those areas offer 2G services anymore. Even when they did still offer them, they were on the incompatible CDMA network.

 

  Unfortunately, I haven't been able to find a more definitive date for when the GSM network is to be decommissioned.

 

Hope this helps Smiley

 

Cheers


strauss44
I'm a Participant Level 3
I'm a Participant Level 3

@Cawtau wrote:
  I'm guessing that your old Nokia phone is a 2G or GSM only device.

 

  It is true that Rogers is no longer increasing its GSM coverage footprint and has only committed to support its 2G GSM network until 2018 (see here). However, I think the likely reason you experienced those service outages along your road trip is because you might have travelled through areas not covered by Fido/Rogers' towers.


Hello Cawtau,

 

I was told there was Fido coverage in all the areas where we travelled, at least that's what I was told by Fido IT.  It's simply that the technology for our phone was on all the towers.  It's not really a problem for me, because where I live there still is coverage for my "old" techology phone.  When the time comes, I have no issue with having to upgrade if and when either the phone quits or if the tower equipment is demobed, whichever comes first.  I have had good service out of an already 7 year old cell phone.

Hello,

 

  As previously noted, there is little published information regarding the decommissioning of the Rogers GSM or 2G network. Most sources simply refer to the same Wikipedia link I referenced above. Interestingly, though, I did find this:

GSM.jpg

Taken from here.

 

  While I haven't been able to find any corroboration, the timeline does seem to fit. In addition, Rogers has replaced their earlier statement:

 

   In addition to being first in Canada with LTE, 4G HSPA+ and HSPA networks, Rogers operates Canada's only nationwide 2G GSM/EDGE network, and has committed support until 2018.

 

with:

 

   The only national carrier offering combined GSM, GPRS, EDGE, 4G HSPA+, LTE and multi-path digital fibre network technologies.

 

in their Enterprise Network Coverage page here.

 

  If proved correct, it might only slightly delay the inevitable sunset.

 

Cheers


Hello,

 

  Rogers has officially stated their GSM sunset timeline:

Screen-Shot-2018-05-04-at-1.47.56-PM.png

Taken from here.

 

Hope this helps Smiley

 

Cheers


Xale
I'm a Participant Level 1
I'm a Participant Level 1

I have a fully unlocked Ulefone Armor 2 but seems I can only connect to 3g data. Just wondering if there are other options I am missing to enter to get it working on here, I see many options in mobile network settings, I have my prefered to be 4g/3g/2g nd enhanced 4g LTE mode activated but I never connect to these networks just wondering if anyone has some insight to this issue. Thanks!

FidoRanya
Former Moderator
Former Moderator

Hey @Xale

 

Welcome to the Community , so happy to have you Very_Happy 

 

I moved your post to this thread! It might help.

 

To be sure, did you set up the APN settings as instructed here

 

Did you verify if the device is compatible with our network?

 

Let us know Smiley 



Hey @Xale,

 

Did you figure this out? Let us know.



006
I'm a Participant Level 2
I'm a Participant Level 2
I'm considering an eBay purchase of a Verizon unlocked Moto Z Play. Will it work with Fido guaranteed full network access? I believe it will being an unlocked version plus listed specs but I just want to be 100% sure since things can change in an instant, you never know. Plus it's crossing the border.


@006 wrote:
I'm considering an eBay purchase of a Verizon unlocked Moto Z Play. Will it work with Fido guaranteed full network access? I believe it will being an unlocked version plus listed specs but I just want to be 100% sure since things can change in an instant, you never know. Plus it's crossing the border.

Hello 006,

 

  Welcome to the community!

 

  Firstly, no unlocked phone will be guaranteed for full network access on Fido. Only devices purchased from Fido will be tested and assured to work on their networks.

 

  That said, most unlocked phones with compatible bands/frequencies should work on the networks. Some features however, may not be available on unlocked devices (ie android voLTE).

 

  Verizon phones have been notorious for being rather difficult to get to work properly (see here and here). Unfortunately, I'm not sure whether solutions were ever found so most of this is speculation.

 

  My understanding is that since the Verizon's main network is CDMA-based, devices might need to be activated on their network before being able to be used on other networks -- even though they are unlocked. This community member here, was able to get most of their phone's functions to work on the networks, except for MMS. I suspect they were able to use the other functions on the networks because the phone had been previously activated on Verizon.

 

  With regards to your particular phone of interest, I assume you're referring to the Moto Z Play Droid. That phone is exclusive to Verizon. The other providers carry the Moto Z Play.

 

  Judging by the specifications provided for the Moto Z Play Droid:

CDMA: 850, 1900MHzGSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)UMTS/HSPA+ (850, 900, 1900, 2100 MHz)4G LTE (B2, 3, 4, 5, 7, 13)

 

  That device has all of the compatible bands/frequencies for 2G and '3G'. With regards to LTE, that phone only has two of the compatible bands/frequencies. Some specifications might list 700MHz as one of the phone's frequencies. However, it is located in the upper band of 700MHz (band 13). Fido/Rogers uses 700MHz in the lower band (bands 12 and 17; see here).

 

  So even if you were able to get that phone to work on the networks, it would not be fully compatible with the networks. Coverage depends on the availability of matching bands and frequencies on surrounding cellular towers. You can get an idea of the cellular towers in your area here.

 

Hope this helps Smiley

 

Cheers


006
I'm a Participant Level 2
I'm a Participant Level 2
Thank you very much for the prompt reply. It was very helpful.

ryanwang
I'm a Participant Level 1
I'm a Participant Level 1

Hi:

    my phone has LET, but i cannot use LET here.

the bands are:

TD-LTE: 1990/2300/2600 MHz;

LTE FDD: 1800/2100/2600MHz;

 

 

and also i had tried to set up letmoble.apn on my phone, I still just have 3G, not 4G.


@ryanwang wrote:

Hi:

    my phone has LET, but i cannot use LET here.

the bands are:

TD-LTE: 1990/2300/2600 MHz;

LTE FDD: 1800/2100/2600MHz;

 

 

and also i had tried to set up letmoble.apn on my phone, I still just have 3G, not 4G.


Hello Ryanwang,

 

  Welcome to the community!

 

  What phone do you have? Judging by those specifications, that phone has only one of the compatible bands/frequencies for LTE, band 7 or 2600 MHz. While the phone should be able to access the LTE network, coverage would depend on the bands/frequencies of the surrounding towers. Have you verified your location has towers with 2600 MHz using the link posted above?

 

  You are correct in that the phone should be using ltemobile.apn (assuming spelling error in your post above). Though not specified, you might consider setting the IP type to IPv4. That change has helped some members with their issues.

 

  Have you verified the network mode on your phone is set to LTE/WCDMA/GSM auto? You may have to do so using codes, as this community user did here. Your particular phone may or may not have its own set of codes so you might search for the codes specific to your phone or manufacturer.

 

  Have you enabled roaming? Some phones from abroad think they are roaming when they are outside of their expected areas even though they use local SIMs.

 

  Do you have one of the newer SIMs or is it an old SIM? If it's an older one, have you verified it is capable of LTE?

 

  Hope this helps Smiley

 

Cheers


Zak2007
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

Will the Xiaomi Redmi Pro work with the FIDO LTE Network ?

  The phone currently work with the following frequencies : 

  • Networking:2G GSM:900/1800/1900MHz, CDMA: BC0
  • 3G WCDMA:850/900/1900/2100MHz, TD-SCDMA: B34/39; EVDO:BC0
  • 4G FDD-LTE:850/900/1800/2100/2600MHz, TDD-LTE: 38/39/40/41MHz


@Zak2007 wrote:

Hi,

 

Will the Xiaomi Redmi Pro work with the FIDO LTE Network ?

  The phone currently work with the following frequencies : 

  • Networking:2G GSM:900/1800/1900MHz, CDMA: BC0
  • 3G WCDMA:850/900/1900/2100MHz, TD-SCDMA: B34/39; EVDO:BC0
  • 4G FDD-LTE:850/900/1800/2100/2600MHz, TDD-LTE: 38/39/40/41MHz

Hello Zak2007,

 

  Welcome to the community!

 

  Judging by those specifications, that phone would only have one of the compatible bands/frequencies for 2G. On the other hand, that phone has both of the compatible bands/frequencies for '3G'. With regards to LTE, that phone has only one of the compatible bands/frequencies. I understand 2100 MHz is listed, however, that likely refers to band 1 rather than the compatible band 4 (1700/2100 MHz). You can verify the compatible bands/frequencies here. While the phone should work on the 2G and LTE networks, coverage would depend on the bands/frequencies of your surrounding towers. You can get an idea of your surrounding towers here

 

Hope this helps Smiley

 

Cheers


Hey @Zak2007

 

I moved your post to this thread as it will answer your question Smiley .

 

Don't hesitate if there's anything else !