Will my phone work on the Fido network?

Will my phone work on the Fido network?

Will my phone work on the Fido network?

SOLVED
Senior MVP

Will my phone work on the Fido network?

Hello,

 

Your device must be compatible with the Fido/Rogers network, which uses:

 

GSM ~ EDGE (2G) ~ on band 5 (850MHz) and/or band 2 (1900MHz)

UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz) and/or band 2 (1900 MHz).

 

To access LTE network, the phone must be compatible with:

  • Band 4 (1700/2100 MHz) and/or
  • Band 7 (2600 MHz) and/or
  • Band 12 (700 MHz)

 

  The more compatible bands/frequencies a phone has, the greater likelihood of service. That said, the phone does not need to be compatible with all of the bands/frequencies in order for it to work with the Fido/Rogers networks. Access to the networks would depend on the bands/frequencies of the surrounding towers. Not all of the towers use all of the bands/frequencies.

 

  Hope this helps Smiley

 

Cheers

 


Accepted Solution

Re: Will my phone work on the Fido network?

Solved by Senior MVP Senior MVP

Hello,

 

  Following acquisitions from the 2014 Canadian 700 MHz spectrum auction, Fido/Rogers now also operates band 12 (700 MHz) in some provinces.

 

Cheers

View solution in context
41 REPLIES 41
I'm a Participant Level 2

it wont download ,data is on .

I'm a Participant Level 2

i got a new sony xperia xa2 ultra .pic wont donwload .i got texts from diff numbers with pics. data is no issue .

Hello Sonny875,

 

  Have you verified whether the phone has the necessary compatible bands/frequencies? You can verify those at the beginning of this thread.

 

  Have you verified that the phone is using the proper APN settings? If the phone is LTE-capable, it should be using ltemobile.apn. You can verify the proper settings here. You should also verify that the APN includes the MMSC, MMS Proxy, and MMS Port settings.

 

Hope this helps Smiley

 

Cheers


I'm a Contributor Level 1

Since its not a FIDO phone you wont get all the feature like WiFi Calling and VoLTE, One guy from fido shop in Quebec told me i should change carrier

Hey @jpcaron. We answered your other post

 

 



I'm a Participant Level 2

Hello, I'm thinking of buying Xiaomi Mi 9 which was announced and should come out very soon.

 

From what I've seen on the internet, I should support LTE bands 4, 7 and 12 but not 17.

 

On a previous post, you said LTE band 12 is used by Fido in certain provinces. Is it used in QC and more precisely in Montreal ?

 

From what I see, using this phone shouldn't be a problem at all, even though it's missing band 17. Am I right ?

 

Thank you !

Hey @Croustibat

 

We're not able to provide the exact regional breakdown of which provinces are covered by this LTE band. We also cannot confirm 100% guaranteed service on non-Fido phones. That being said, if you're phone is compatible with Band 4 and or Band 7, the LTE should work well. Smiley 



I'm a Participant Level 2

Ok thank you !

My pleasure @Croustibat! Smiley 



I'm a Participant Level 1

Hi, I have unlocked iphone 6s and gettimg only 3g network. How do I get LTE? I have added APN but no luck. 

Thnaks,

JP


@jaggu2001wrote:

Hi, I have unlocked iphone 6s and gettimg only 3g network. How do I get LTE? I have added APN but no luck. 

Thnaks,

JP


Do you have an LTE SIM card? What type of mobile network is selected?

Hey @jaggu2001!

 

Were you able to connect to LTE in the end?

 

The Community would like to know!



Hey @jaggu2001

 

Welcome to the Community!

 

iPhones do not require APNs to be added manually. Can you please confirm how and where did you add it?

 

Have you checked your device's settings and enabled LTE?

 

Let me know how it goes.

 

 



I'm Helpful Level 1

Hey @Cawtau, Fantastic post, but it would be good to note on the answer post that the 2G Frequencies are to be disconnected in 2018, and users should maybe avoid using that band.

 

Cheers

Hello Samgabbay,

 

  Welcome to the community!

 

  Thanks! That's a great suggestion!

 

  Do you have any further information other than committed support until 2018? While it has been widely rumoured that Rogers plans to decommission the 2G (GSM) network by 2018, there has been no official statement from Rogers to that fact. Did you see my earlier post above? I just find it peculiar that the Rogers Enterprise description of their Network Coverage switched from ...committed support until 2018, to ... only national carrier offering combined GSM, GPRS, EDGE, 4G HSPA+, LTE... with no mention of 2018. Note that it's the same source -- referenced by Wikipedia-- which likely started the rumours with the original statement.

 

   Admittedly, I haven't been able to find any corroboration but if the dates in the graphic are correct, then the decommission of the 2G network won't occur until 2020.

 

Hope this helps Smiley

 

Cheers


I'm Helpful Level 1

Hey @Cawtau

 

Thanks Smiley 

 

Same story and this is the reason why i fear buying another 2G phone...Ive spoken with Customer support and no one seems to have a single idea about when the disconnection will actually occur. 

 

Appreciate the response Smiley

I'm a Participant Level 3

One of the things to consider is the age of the cell phone.  I am a Fido legacy user (long, long time), but my needs regarding cell phones are relatively small.  Hence I do not need to upgrade my hardware often.  My current Nokia is around seven years old.  This caused an interesting situation on a long road trip from Calgary to Charlottetown.  There was no Fido service from Easter Saskatchewan to Sault Ste. Marie, and again in Eastern Quebec and Newbrunswick.  However that was only for "my old" hardware.  On calls to Fido, we discovered that on cell towers that are either new, or have been replaced, or remodelled, the old technology does likely not exist.  Only on towers that are, in fact, also old, without having been remodelled, is the old technology still present.  Where the old is present it is of high quality and just keeps working.  No one could however say for how much longer.  SO... one day I'll just have to upgrade.

Hello Strauss44,

 

  Welcome to the community!

 

  I'm guessing that your old Nokia phone is a 2G or GSM only device.

 

  It is true that Rogers is no longer increasing its GSM coverage footprint and has only committed to support its 2G GSM network until 2018 (see here). However, I think the likely reason you experienced those service outages along your road trip is because you might have travelled through areas not covered by Fido/Rogers' towers (see here). Newer phones/devices would have been able to roam on the other networks as Fido-EXT (Extended Coverage) when outside of Fido/Rogers coverage. However, none of the other service providers in those areas offer 2G services anymore. Even when they did still offer them, they were on the incompatible CDMA network.

 

  Unfortunately, I haven't been able to find a more definitive date for when the GSM network is to be decommissioned.

 

Hope this helps Smiley

 

Cheers


I'm a Participant Level 3


@Cawtau wrote:
  I'm guessing that your old Nokia phone is a 2G or GSM only device.

 

  It is true that Rogers is no longer increasing its GSM coverage footprint and has only committed to support its 2G GSM network until 2018 (see here). However, I think the likely reason you experienced those service outages along your road trip is because you might have travelled through areas not covered by Fido/Rogers' towers.


Hello Cawtau,

 

I was told there was Fido coverage in all the areas where we travelled, at least that's what I was told by Fido IT.  It's simply that the technology for our phone was on all the towers.  It's not really a problem for me, because where I live there still is coverage for my "old" techology phone.  When the time comes, I have no issue with having to upgrade if and when either the phone quits or if the tower equipment is demobed, whichever comes first.  I have had good service out of an already 7 year old cell phone.

Hello,

 

  As previously noted, there is little published information regarding the decommissioning of the Rogers GSM or 2G network. Most sources simply refer to the same Wikipedia link I referenced above. Interestingly, though, I did find this:

GSM.jpg

Taken from here.

 

  While I haven't been able to find any corroboration, the timeline does seem to fit. In addition, Rogers has replaced their earlier statement:

 

   In addition to being first in Canada with LTE, 4G HSPA+ and HSPA networks, Rogers operates Canada's only nationwide 2G GSM/EDGE network, and has committed support until 2018.

 

with:

 

   The only national carrier offering combined GSM, GPRS, EDGE, 4G HSPA+, LTE and multi-path digital fibre network technologies.

 

in their Enterprise Network Coverage page here.

 

  If proved correct, it might only slightly delay the inevitable sunset.

 

Cheers