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Ridiculous... I tried my luck with the certified pre owned and got...

Larryp
I'm a Participant Level 1
I'm a Participant Level 1

Got my device today and it's a peice of garbage.... It's an s21 ultra and the sound doesn't even work and the device it shuts off automatically after a couple of minutes and back on again... Like. I feel like I've wasted my time it says there devices are "tested" by there technicians???? Lmao I sincerely doubt that as anyone in there right mind could not of missed this issue... I'm seriously regretting ever renewing my contract and taking a cpo device.. 

1 REPLY 1

FidoVan
Moderator
Moderator

Hi there @Larryp and welcome to the Community!

 

We're sorry to read about your experience with your newly purchased device. We stand by our certified devices and offer a one year warranty + a grace period if you change your mind and would like to return it or exchange it.

 

Should you need support with your situation, you can also reach us out in private on Facebook, Twitter or Instagram and we'll be happy to look into that with you. Hope to chat withy ou soon!