# Samsung S22 Ultra - Certified Pre-Owned issues
## Issues:
* Got a Samsung S22 Ultra Certified Pre-Owned on April 27th 2023 as part of an upgrade from an iPhone 6s.
Since then, starting from day one, the cellphone has issues:
- reboots at least 20 times/day at random times, or even worse it shutdowns itself when you expect the least.
- freezes when you open simple applications, need to do a reset every single time
- every 5 min I have to turn on the screen to check if is still up and running, afraid as I might lose important calls
- plus, at least 10-15 times/day, it shutdown itself during calls or when just doing a simple screen right swipe
## Request
* To return it as is still on the 30 day return policy
* Get a new Samsung S23 instead as an exchange
## Asking for help
* Kindly asking if is there's someone from Fido able to guide me on what I have to do to return it,
* The Fido certified pre-owned webpage @ https://www.fido.ca/phones/used-phones, > section: How do I return or exchange a Certified Pre-Owned device that I purchased online?
says:
If you have any issues or concerns about a Certified Pre-Owned device
that you purchased here on fido.ca, please contact us and we'll help you out.
Thank you.
