Huawei P10 and P10 plus

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I'm a Contributor Level 1 JoelRR
I'm a Contributor Level 1

Huawei P10 and P10 plus

Why do not I still receive the new Android 9 software? On my Huawei P10 Plus, if it has already been released since April 24

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Re: Huawei P10 and P10 plus

 

Hey,

 

We wanted to let you all know that we've just heard back from Huawei and anyone with a P10 will receive the Android P update by June 5, and those with a P10+ will receive it by May 30.

 

It will be paired with the May SMR, which is the most recent update.

 

Thanks everyone for your patience!

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Re: Huawei P10 and P10 plus

Hey @younj!

 

That's definitely odd. 

 

Have you tried performing a factory reset of the device to see if that helps?

 

Let us know!



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I'm a Participant Level 2 younj
I'm a Participant Level 2

Re: Huawei P10 and P10 plus

Hi,

 

No I have not tried, I wanted to see if there was a more simple way.

I'll do that and keep you updated.

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Re: Huawei P10 and P10 plus

That is one of the troubleshooting step at this point @younj.

 

Let us know how it goes.



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